Steven Johnson-Castillo
Havre,MT
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2
2
years of professional experience
Work History
Groundskeeper
hill county public cemetery
Havre, Montana
09.2025 - Current
- Maintained cemetery grounds by mowing, trimming, and edging lawns.
- Cleared debris and litter from pathways and flower beds.
- Assisted in planting and caring for seasonal flowers and shrubs.
- Operated landscaping equipment to maintain site appearance.
- Monitored irrigation systems for proper functionality and water distribution.
- Collaborated with staff to ensure timely completion of maintenance tasks.
- Followed safety protocols while using tools and equipment on site.
- Supported visitors by providing information about cemetery services and layout.
- Mowed lawns and trimmed grass around sidewalks, flower beds and walls.
- Operated mowers, tractors, and other equipment in a safe manner.
- Used heavy equipment, mowers and trimmers safely to prevent accidents.
- Used hand-held tools to maintain green spaces.
- Lifted and removed fallen or damaged branches using hand and power tools.
- Maintained walkways, driveways, and parking lots by removing snow, ice, and other obstructions.
- Trimmed trees, shrubs, and hedges using hand tools such as shears and pruners.
- Assisted with landscaping projects such as laying sod or planting trees.
- Checked machinery and performed routine maintenance to prevent malfunction.
- Transported mulch, soil and sand using shovel and rake.
- Inspected lawns for weeds, pests, or other signs of damage.
- Repaired irrigation systems, including valves, sprinklers, and pipes.
- Watered plants, flowers, and turf to maintain healthy growth.
- Provided support during special events held at the premises.
- Applied fertilizers and pesticides according to regulations.
- Planted grass seed in areas of bare soil or where needed.
- Built retaining walls or fences when necessary for safety purposes.
- Managed waste and composting programs to support sustainability efforts.
- Performed seasonal landscaping tasks including planting flowers, bushes, and trees.
- Operated a variety of power and hand tools in the maintenance of green spaces.
- Enforced grounds policies and regulations, ensuring a safe environment for visitors.
- Conducted daily litter removal across grounds to maintain a clean environment.
- Educated staff and visitors on environmental conservation practices within the grounds.
- Monitored health of plants and trees, treating issues such as pests or disease to prevent spread.
- Provided recommendations for landscape improvements and enhancements.
- Performed soil cultivation, digging, mulching, and watering as needed.
- Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
Certified Nursing Assistant
Private Home Health Care
Havre, Montana
01.2025 - 08.2025
- Assisted residents with daily activities and personal care tasks.
- Maintained cleanliness and organization of resident living areas.
- Supported emotional well-being through companionship and conversation.
- Documented resident care and observations accurately in records.
- Collaborated with team members to ensure quality patient care.
- Followed safety protocols while using medical equipment and supplies.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Cleaned and sanitized patient rooms according to established protocols.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Administered medications as directed by registered nurse or physician.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Shaved and draped patients to prepare for surgery, treatment or examination.
Certified Nursing Assistant
Northern Montana Care Center
Havre, Montana
08.2024 - 01.2025
- Assisted residents with daily activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of resident living areas.
- Supported emotional well-being through companionship and conversation.
- Documented resident care and observations accurately in records.
- Collaborated with team members to ensure quality patient care.
- Followed safety protocols while using medical equipment and supplies.
- Engaged in training sessions to improve caregiving skills and knowledge.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
Operations Manager
Fed Ex Ground
Havre, Montana
10.2023 - 07.2024
- Managed daily operations to ensure efficiency in package sorting and delivery processes.
- Trained new employees on safety protocols and operational procedures.
- Oversaw inventory management, ensuring accurate stock levels for timely deliveries.
- Implemented process improvements to enhance productivity in sorting facilities.
- Monitored equipment performance and coordinated maintenance with service providers.
- Collaborated with cross-functional teams to address operational challenges effectively.
- Maintained compliance with safety regulations and company policies during operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Coordinated staff schedules to optimize workforce and maintain operational flow.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Collaborated with team leaders on quality audits.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Created detailed reports on the performance of individual departments within operations.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Measured and reviewed performance via KPIs and metrics.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Developed key performance indicators to measure effectiveness of operational processes.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Structured HR consulting services to support clients during organizational developments and changes.
Delivery Driver
DoorDash
Havre, Montana
08.2023 - 05.2024
- Delivered food and beverages to customers efficiently and on time.
- Navigated various routes using GPS technology for optimal delivery.
- Communicated directly with customers to confirm order details.
- Followed safety protocols while operating delivery vehicle.
- Managed multiple deliveries within tight timeframes throughout shifts.
- Assisted in resolving customer complaints promptly and professionally.
- Maintained cleanliness and organization of delivery equipment and vehicle.
- Collaborated with restaurant staff to ensure accurate order fulfillment.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Reviewed delivery documents and orders and reported errors to supervisor.
- Reported delays and accidents to stations using telephones or two-way radios.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Conducted emergency vehicle repairs to restore safety and dependability.
Transportation Specialist
PTI Transportation
Havre, Montana
12.2023 - 04.2024
- Coordinated transportation logistics to ensure timely deliveries and pickups.
- Managed customer inquiries and provided solutions for transportation needs.
- Assisted in route planning using GPS and transportation management systems.
- Monitored shipment statuses and communicated updates to stakeholders.
- Collaborated with drivers to optimize schedules and improve efficiency.
- Prepared documentation for freight shipments and compliance requirements.
- Maintained records of shipping documents including invoices, bills of lading, manifests.
- Kept transportation operations in compliance with company, legal and safety requirements.
- Organized delivery schedules and provided customers with timely updates.
- Analyzed current routing systems and identified areas for improvement in delivery methods, times, and routes.
- Directed daily transportation of cargo.
- Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
- Processed paperwork required by various government agencies including customs clearance documents.
- Resolved customer complaints related to shipment delays or damages in an effective manner.
- Identified operational problems that impacted timely deliveries or increased costs and proposed solutions accordingly.
- Scheduled maintenance appointments for all vehicles used in the transportation process.
- Supervised loading and unloading activities at terminals or warehouses to maximize efficiency and accuracy of shipments.
- Assessed customer needs and provided customized solutions for freight transport requirements.
- Ensured compliance with company policies regarding hazardous materials handling procedures.
- Verified proper load balancing for transportation safety and transport regulatory guidance.
- Drove trucks and other vehicles to deliver products and cargo according to strict delivery schedules and routes.
- Monitored passenger safety during routes and enforced regulations to maintain best-in-class safety and service levels.
- Kept detailed track of vehicle mileage and supply purchases to produce timely and accurate spending reports.
- Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.
- Performed fuel, oil and fluid checks, external washing, and cabin cleaning.
- Stayed up-to-date on necessary state licensing for equipment operation and performed regular maintenance to meet regulations.
Education
Associate of Applied Science - Diesel Mechanic
Job Corps
Ronan, MT05-2009
Associate of Applied Science - Wielding And Mechanics
Sailish Kootenai College
Pablo, MT05-2009
High School Diploma -
Harlem Jr./Sr. High School
Harlem, MT05-2007
Skills
- Grounds maintenance
- Irrigation system repair
- Landscaping techniques
- Equipment operation
- Tree trimming
- Inventory management
- Patient care
- Vital sign monitoring
- Electronic health records
- Medication administration
- Personal hygiene assistance
- Customer relationship management
- Time management
- Inventory control
- Process improvement
- Safety compliance
- Effective communication
- Problem solving
- Team collaboration
- Emotional intelligence
- Training and mentoring
- Indirect patient care
- Adaptable
- Bathing assistance
- Responding to emergencies
- Wound care specialist
- Range of motion exercises
- Mobility assistance
- Quick problem solver
- Able to lift [number] pounds
- Electronic charting
- Preparing meals
- Colostomy care
- Condition monitoring
- Care plan implementation
- Patient-focused care
- Patient lifting
- Infection control procedures
- Toileting assistance
- Valid [state] driver's license
- Helping with medication
- Monitoring fluids
- Quality assurance
- Feeding assistance
- Reliable team player
- Patient relationship building
- Shared governance
- Light housekeeping
- Patient management
- Intake recording
- Dementia and Alzheimer's care
- Inpatient care
- Companionship and emotional support
- Blood glucose testing
- Compassionate
- Collecting vital signs
- Case management
- Medical terminology
- Calm and level-headed under duress
- Vital sign recording
- Bedside manner
- Vital signs monitoring
- Urinary catheter care
- Conducting intakes
- Meal planning
- Positioning patients
- Operations management
- Staff training
- Equipment maintenance
- Transportation logistics
- Route planning
- Team leadership
- Conflict resolution
- Schedule management
- Organizational management
- Delegation
- Health and safety compliance
- Staff development
- Incidents management
- Regulatory compliance
- Client relationships
- Team building/leadership
- High-pressure environments
- Policies and procedures implementation
- Goal setting
- Warehouse operations
- Customer relationship management (CRM)
- Customer service
- Performance monitoring
Timeline
Groundskeeper
hill county public cemetery
09.2025 - Current
Certified Nursing Assistant
Private Home Health Care
01.2025 - 08.2025
Certified Nursing Assistant
Northern Montana Care Center
08.2024 - 01.2025
Transportation Specialist
PTI Transportation
12.2023 - 04.2024
Operations Manager
Fed Ex Ground
10.2023 - 07.2024
Delivery Driver
DoorDash
08.2023 - 05.2024
Associate of Applied Science - Diesel Mechanic
Job Corps
Associate of Applied Science - Wielding And Mechanics
Sailish Kootenai College
High School Diploma -
Harlem Jr./Sr. High School