Steven Jones
Flower Mound,TX
Summary
A seasoned calibration and metrology expert with 40 years of diverse experience
Overview
41
41
years of professional experience
Work History
Director of Service Support
Tektronix
01.2018 - Current
- Oversaw the management of calibration procedures, datasheets, and uncertainty budgets, ensuring precision and compliance
- Administered pricing and technical capabilities across laboratories, optimizing resource allocation
- Coordinated comprehensive training programs, including calibration discipline and uncertainty training, to elevate team expertise
- Guided the development of automated test stands and oversaw capital purchase decisions, enhancing operational efficiency
- Increased the number of automated test stands in the US from 5 to 119 yielding labor cost savings of $2.9M and improving quality by eliminating manual processes and data collection
- Continually refined the Technical Document Catalog by merging similar procedures and datasheets into streamlined internal procedures
- Implemented FBS methodologies (Six Sigma, Lean, Kaizen, PSP) establishing action plans to track progress and Key Performance Indicators to monitor outcomes
- Led and participated in multiple Kaizen events including the Presidents Kaizen, CEO Kaizen and GM Kaizen annual events.
Director of Operations West Region
Tektronix
01.2015 - 01.2018
- Directed operations across 14 Tektronix calibration laboratories and associated satellites and customer permanent on-site calibration labs in key locations such as Dallas, Duluth, Phoenix, Denver, Seattle, Beaverton & Los Angeles
- Spearheaded the development of a revenue forecasting system, improving the accuracy of financial performance
- Developed and instituted a standardized system for measuring technician productivity, resulting in increased operational throughput
- Designed and deployed dashboards to track Work In Process (WIP), on-site scheduling, and item transfers across all labs, improving visibility and facilitating actions to minimize customer turnaround time.
South Central Territory Manager
Tektronix
01.2010 - 01.2015
- Leadership responsibility for 3 Tektronix Calibration Laboratories in Dallas, Austin, & Houston including 2 permanent customer-based calibration labs
- Continuous improvement of quality, customer TAT, and productivity through Kaizen including value stream mapping, daily management +QDIP, Daily WIP and 5S, lean cell conversion, KPI’s
- Created Calibration Final Inspection process & standard work
- Created system of work queues for lab “cells” to track status of items, due dates to meet TAT goals, and to assign work to technicians in the cell.
North America Field Service Manager
Tektronix
01.2001 - 01.2010
- Managed on-site calibration service delivery team in the US, Canada, and Mexico
- Established and led the North American Field Service Team, ensuring efficient on-site calibration services across the US, Canada, and Mexico
- Formulated comprehensive policies and procedures, standard work, and established pricing strategies to enhance customer deliverables and contractual agreements.
South Central Region Service Manager
Tektronix
01.1990 - 01.2001
- Technician/Lead Technician promoted to manager in 1998
- Managed the Dallas, Denver, and Albuquerque depot service operations
- Responsibilities included expense budgeting, revenue forecasting, hosting customer quality audits, productivity improvements, managing on-site calibration commitments, and daily workload management to meet customer TAT commitments
- Implemented daily units/tech/day goal setting and tracking for depot work teams increasing productivity from 1.6 units per tech per day to 2.8 units per tech per day
- Grew Service region revenue from $2.8 Million to $4.1 Million annually
- Reduced Service center TAT average from 7.1 days to 4.8 days
- Technician/Lead Technician responsible for calibration and repair of electronic test and measurement equipment.
Technical Training Instructor
U.S. Army
01.1989 - 01.1990
- Instructed Army, Navy and Air Force students in the PMEL course at Lowry Air Force Base, CO
- Received “Superior” instructor evaluations
- Developed lesson plans, training materials and labs for course curriculum
- Provided 1:1 remedial training for struggling students.
Technician
U.S. Army
01.1983 - 01.1989
- Worked in all lab areas: RF, AC/DC, Physical Dimensional – RF specialization
- Selected as company “Soldier of the Quarter” three times, company “Soldier of the Year” once
- Awarded 2 Army Commendation medals, 3 Army Achievement Medals for meritorious service
- Honor Graduate of Primary Leadership Development course
- Distinguished Honor Graduate of Junior Leadership Development course.
Education
BSBA -
University of Phoenix
Community College of the Air Force
Precision Measuring Equipment Specialist Course Lowry AFB
Technical Training Instructor Course Lowry AFB
Calibration Specialist Refresher Course
Microprocessor and Integrated Circuits Course
Radiation Protection Officer
Situational Leadership
Problem Solving Process
Training and Facilitation Techniques for Instructors
Tektronix, Instrument Calibration/Troubleshooting & Repair Classes
Skills
- Leadership
- Calibration
- Metrology
- Component level repair
- Business analysis
- Data mining
- Problem solving
- Customer service
- Excel
- Word
- Power Point
- Visio
- VBA
- SQL
- Power BI
- Jira
- Miro
- Typing 50 wpm
- Excellent written and verbal communications skills
References
- Guy Robinson
- Jennifer Fleenor
Timeline
Director of Service Support
Tektronix
01.2018 - Current
Director of Operations West Region
Tektronix
01.2015 - 01.2018
South Central Territory Manager
Tektronix
01.2010 - 01.2015
North America Field Service Manager
Tektronix
01.2001 - 01.2010
South Central Region Service Manager
Tektronix
01.1990 - 01.2001
Technical Training Instructor
U.S. Army
01.1989 - 01.1990
Technician
U.S. Army
01.1983 - 01.1989
BSBA -
University of Phoenix
Community College of the Air Force
Precision Measuring Equipment Specialist Course Lowry AFB
Technical Training Instructor Course Lowry AFB
Calibration Specialist Refresher Course
Microprocessor and Integrated Circuits Course
Radiation Protection Officer
Situational Leadership
Problem Solving Process
Training and Facilitation Techniques for Instructors
Tektronix, Instrument Calibration/Troubleshooting & Repair Classes
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