Steven Jones
Hamburg,NY
Summary
Results-oriented leader skilled in critical thinking and decision-making. Proven ability to optimize resource allocation and drive sustainable business growth while ensuring compliance with regulatory standards.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Vice President of Collections
Capital Management Services
10.2002 - Current
- Spearheaded strategic initiatives to enhance portfolio performance and optimize resource allocation.
- Directed cross-functional teams to implement innovative investment strategies aligned with market trends.
- Cultivated relationships with key stakeholders to support long-term business growth and client satisfaction.
- Oversaw risk management frameworks, ensuring compliance with regulatory requirements and industry standards.
- Mentored senior leadership team, fostering professional development and enhancing organizational capabilities.
Senior Vice President of Collections
Capital Management Services
10.2002 - Current
- Directed strategic planning initiatives to enhance portfolio performance and optimize investment strategies.
- Oversaw risk management policies, ensuring compliance with regulatory standards and industry best practices.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
Director of Correspondence & Document Handling
Capital Management Services
10.2002 - Current
- Directed strategic initiatives to enhance portfolio performance and client satisfaction.
- Established robust reporting systems to track performance against organizational objectives.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Executive Vice President of Operations
Capital Management/Center One
03.2016 - 09.2020
- Led operational strategy to enhance efficiency across multiple departments.
- Streamlined processes to reduce operational costs and improve service delivery.
- Directed cross-functional teams to implement initiatives aligned with organizational goals.
- Established performance metrics to monitor and drive operational excellence.
Director of Collections
Great Lakes Bureau
03.1991 - 09.2002
- Led collections strategy development to enhance recovery rates and minimize outstanding debts.
- Oversaw team performance, providing guidance and support to maximize operational efficiency in collections processes.
- Implemented data-driven decision-making practices to improve collections workflow and optimize resource allocation.
- Developed training programs for staff, fostering skill enhancement and promoting best practices in collections management.
Education
Bachelor of Science - Marketing
Niagara University
Niagara Falls, NY05-1990
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
Certification
Green Belt certified
Timeline
Executive Vice President of Operations
Capital Management/Center One
03.2016 - 09.2020
Vice President of Collections
Capital Management Services
10.2002 - Current
Senior Vice President of Collections
Capital Management Services
10.2002 - Current
Director of Correspondence & Document Handling
Capital Management Services
10.2002 - Current
Director of Collections
Great Lakes Bureau
03.1991 - 09.2002
Bachelor of Science - Marketing
Niagara University