Steven Kim
Centreville,VA
Summary
Experienced IT Support Engineer with expertise in troubleshooting, system administration, and network management. Proven track record of swiftly resolving complex technical issues, improving operational efficiency. Strong communication skills enable productive collaborations with diverse teams. Previous accomplishments include streamlining processes and enhancing system performance across multiple organizations. Strong computer technology skills along with certifications such as CompTIA A+ and Network+. Expert level experience servicing DHS, CBP, and DOD systems equipment and networks. Strong training and leadership skills and provided training/coached others
Overview
11
11
years of professional experience
Work History
Imaging Technician / Hardware Assembly and Repair Engineer
Department of Homeland Security / Customs and Border Protection Contractor SAIC
Sterling, VA
11.2023 - Current
- Imaged CBP computers, such as laptops, small form factor computers, and AGX NVIDIA Stack.
- Use of Ubuntu (Linux) to image software into NVIDIA AGX stacks
- Soldering boards and connectors for the CBP equipment. Micro soldering resistors and capacitors on boards.
- Wiring the power displacement box within the enclosures and quality controlled these as well to ensure CBP standards are met.
- Setting up network configuration for the license plate cameras.
- Upgrading software and hardware on most of the CBP equipment when needed.
- Quality controlling all newly built devices to ensure they are within standard to be shipped.
- Quality controlling returned devices and refurbishing them to be shipping back to the site for reinstall (RMA)
- Stripping and assembling RJ45, Coax, and other wiring of various gauges and installing those to complete CBP equipment and other devices that are used within this contract.
- Testing and designing IO circuit boards for the CBP devices.
- Conducted training sessions for newly hired staff on our company's systems and assembly processes.
Senior Network Analyst
Department of Homeland Security / Customs and Border Protection Contractor SAIC
Sterling, VA
09.2019 - 11.2023
- Serviced all network connectivity on all CBP sites around the country, making sure they are fully operational and online 24/7.
- Troubleshooted equipment on sites such as the LPR, Cameras, RFID readers, Computers/Workstations, Laser Sensors, and many other types of equipment used by CBP agents and officers.
- Trained/Instructed on-site technicians on their tasks.
- Setting up new networks on sites after weather-related damage and servicing sites that need to be reconfigured due to older technology becoming obsolete.
- Troubleshooting of CBP and DHS systems and software.
- Expert knowledge and experience in the use of the DHS Service Now ticketing system and the DHS Dashboard ticketing system.
Technology Service Desk Tier 1&2
Department of Homeland Security / Customs and Border Protection Contractor Systems Integrations
Springfield, VA
10.2017 - 08.2019
- Troubleshoot problems in Hardware and Software of desktops, laptops, tablets, and smartphones (Android and Apple).
- Troubleshoot government databases and systems, and help users get into their accounts or have access to these systems by unlocking and resetting passwords.
- Troubleshooting issues with internet browsers such as Internet Explorer, Google Chrome, Firefox, and Microsoft Edge. Common problems, such as clearing cache and cookies, PIV or CAC card certificate issues, were also a significant part of the workload when working with internet browsers.
- Basic assistance on software usage and Windows 7, 8, and 10 troubleshooting and support.
- Troubleshooting Outlook and email applications on Desktops, Laptops, Tablets, and Smartphones (Android and IOS)
Data Input Specialist
Dumfries Quality Cleaners
Dumfries, VA
01.2014 - 11.2016
- Processes customer and account source business documents by reviewing data for deficiencies, resolving discrepancies using standard procedures, and returning incomplete documents to the manager on duty for resolution.
- Enter business sales data by inputting alphabetic and numeric information using a keyboard. Maintain data entry requirements by following data program techniques and procedures.
- Verify entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data when account information is incomplete; and deleting duplicate data to eliminate duplication of sales receipt data.
- Create and secure business information by completing a database backup.
- Maintain operations by following policies and procedures laid out by the business.
- Maintain business owner confidence and protect operations by keeping information confidential.
- Contributes to team effort to accomplish business goals and objectives, as needed.
Education
04.2022
08.2021
Associates Degree - Cyber Security and Information Technology
Northern Virginia Community College
Bachelor's Degree - Information Technology
George Mason University - (Current Student)
Advanced training and skills
- DHS, CBP, and ICE Systems (Advanced Experience)
- Department of Homeland Security BI (Public Trust) - Active
- CompTIA A+ Certification 220-901 Part 1 - 08/09/21
- CompTIA A+ Certification 220-902 Part 2 - 04/26/22
- CompTIA Network+ Certification 07/02/20
- Advance experience with IT infrastructure technologies, design, concepts, and theory
- Windows 7,8,10, and 11 Administration
- Cisco Server Experience
- Windows 10 Server experience
- VPN Troubleshooting
- Tier 1&2 Advanced Troubleshooting / ITSM and Helpdesk Operations
- Hardware and Software repair and assembly
- Network Troubleshooting
- Ubuntu/Linux experience
- Data Analysis Experience
- MS Active Directory and adding PCs to an enterprise domain
- Microsoft System Center Service Manager experience
- Office 365 and Microsoft Teams Support
- Advanced knowledge of desktops, laptops, printers, basic components, and accessories
- Experience with fiber and copper infrastructure
- Network Boot (PXE) environment and imaging of PC's
- ServiceNow Ticketing Software & Splunk experience
- Experience working with military, DoD civilians, DHS and other government contractors
Clearance
Department of Homeland Security BI - Active
Professional references
- Joseph Jenkins, Jenkins.joseph@dol.gov, (202) 262-9584
- Carla Brown, carlabrown45@verizon.net, (757) 870-6259
- Dr. John Bosire, bojoken1014@yahoo.com, (703) 798-1828
Timeline
Imaging Technician / Hardware Assembly and Repair Engineer
Department of Homeland Security / Customs and Border Protection Contractor SAIC
11.2023 - Current
Senior Network Analyst
Department of Homeland Security / Customs and Border Protection Contractor SAIC
09.2019 - 11.2023
Technology Service Desk Tier 1&2
Department of Homeland Security / Customs and Border Protection Contractor Systems Integrations
10.2017 - 08.2019
Data Input Specialist
Dumfries Quality Cleaners
01.2014 - 11.2016
Associates Degree - Cyber Security and Information Technology
Northern Virginia Community College
Bachelor's Degree - Information Technology
George Mason University - (Current Student)
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