Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
Generic

STEVEN KING

Fort Myers

Summary

Forward-thinking, hardworking, and reliable manager demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager, Station Operations

Alaska Airlines
Fort Myers
11.2021 - 06.2025
  • Directed station operations, ensured safety, efficiency, adherence to federal & corporate regulations.
  • Motivated team members utilize strong leadership & accountability practices.
  • Efficiently managed staff scheduling & strategically allocated resources to maximize productivity.
  • Resolved escalated guest issues while demonstrating dedication to exceptional service standards.
  • Monitored budgets & expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Analyzed customer feedback data to develop action plans for improving the services offered.

Lead Customer Service Agent / Station Trainer

Alaska Airlines
Austin
10.2016 - 11.2021
  • Analyzed customer feedback data to develop action plans for improving the services offered.
  • Trained and mentored new hires, enhancing team capabilities and integration.
  • Tracked training progress to identify areas for improvement.
  • Developed performance strategies to elevate team productivity and effectiveness.
  • Created detailed reports on team performance and submitted them.

Safety, Security & Education Supervisor

Menzies Aviation
Austin
12.2013 - 10.2016
  • Delivered initial training, depending on job title, for Alaska Airlines, JetBlue Airways, Virgin America, and Air Canada.
  • Enforced safety, compliance, and airline-specific policies.
  • Evaluated employee performance and provided feedback on areas of improvement.
  • Conducted new hire interviews and onboarding.
  • Directed and supervised a team of 50+ employees in daily operations.

Education

High School Diploma -

Pine-Richland High School
Pennsylvania
06.2003

Skills

  • Sabre proficiency and overlays
  • Microsoft Office proficiency
  • Collaboration tools expertise
  • Document and presentation skills
  • Scheduling & resource optimization
  • Learning Management Systems LMS
  • Team leadership
  • Training and coaching
  • Operational strategy and efficiency
  • Strong verbal and written communication
  • Budget & financial management
  • Performance reporting
  • Emergency response
  • Safety & risk management
  • Cross-functional teamwork

Certification

  • Complaint Resolution Official (CRO)
  • Ground Security Coordinator (GSC)
  • Load Planning Certification
  • Safety Management Systems (SMS)

Accomplishments

  • Station Manager of the Year 2022-2023
  • Above and Beyond Award 2023

Affiliations

  • Austin Pets Alive, Austin, TX, Assisted with animal care, adoption events & community outreach
  • Austin Food Bank, Austin, TX, Assisted with planting & harvesting vegetables, food packaging
  • Aviation Days, Portland, OR, Promoted Aviation and career awareness among the youth community
  • Clean the World, Orlando, FL, Assisted with separating different types of soap to be recycled
  • The Dog Alliance, Austin, TX Coordinated time to access aircraft to train service dogs for air travel

References

References available upon request.

Timeline

Manager, Station Operations

Alaska Airlines
11.2021 - 06.2025

Lead Customer Service Agent / Station Trainer

Alaska Airlines
10.2016 - 11.2021

Safety, Security & Education Supervisor

Menzies Aviation
12.2013 - 10.2016

High School Diploma -

Pine-Richland High School

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