Open To Work
ROBERT A. FREY
Union,NJ
Summary
Dynamic, results-driven leader with a proven track record of executing key initiatives that significantly enhance productivity, quality, service, and overall bottom-line performance. Recognized for exceptional skills in presenting, negotiating, and communicating effectively, fostering strong relationships with customers, teams, leadership, and business partners while promoting consensus across organizational levels. Possesses extensive expertise in all facets of project management, from initial order processing through scheduling, production, delivery, and customer service.
Overview
26
26
years of professional experience
Work History
Manager, Station Operations
Federal Express
Branchburg Township, NJ
10.2019 - Current
- Oversaw daily operations, ensuring timely and accurate package delivery.
- Implemented process improvements that enhanced operational efficiency and reduced transit times.
- Managed and trained staff, fostering a culture of safety and high performance.
- Developed strategic initiatives to optimize logistics and resource allocation across teams.
- Analyzed performance metrics, identifying areas for improvement and implementing corrective actions.
- Established best practices for inventory management, enhancing accuracy and reducing errors.
- Led team meetings to communicate goals, share updates, and drive accountability among staff members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Program Manager, Verizon Wireless, Airscale Account
SAC Wireless
Murray Hill, New Jersey
01.2012 - 2019
- Managed all aspects of the material disposition for the New York metropolitan area as well as the material and deployment for business as usual (BAU) – prerequisite stage of the Airscale project.
- Managing all aspects of material for the material delivery, storage and deployment of all Airscale equipment for the New York metropolitan market and surrounding areas.
- Directing installation team and managed the material and deployment of all business as usual (BAU) orders – prerequisite for Airscale project.
- Providing End of Month and End of Quarter data to Verizon Wireless executives for budget forecasting, planning and reporting.
Senior Program Manager, Sprint Network Vision Account
NOKIA (Formerly ALCATEL-LUCENT)
Murray Hill, New Jersey
01.2012 - 01.2017
- Managed all PM aspects of Nokia/Sprint quote-to-cash process for over 450 sites in Charlotte, NC market.
- Achieved all measurable metrics for 2014 Sprint revenue plan as key customer-facing member of region.
- Led only team to successfully manage integration of over 1K new ALU sites (Sprint Cluster Launch program) in less than 3 months and decommission of competitor Motorola’s sites, increasing ALU’s market share and footprint.
- Team won ALU Corporate Quality Award for Sprint NIC Cluster Launches in Carolina Region.
- Managed overall cost and order/project close-out of Sprint Network Vision program, ensuring maximum revenue recognition of over $300M.
- Received multiple individual and team achievement/accomplishment “Night Out Awards”.
Senior Program Manager, Verizon Wireless Account
Verizon Wireless
01.2004 - 01.2012
- Led integrated team accountable for analyzing, defining, and guiding continuous allocation, delivery, installation, integration, and management of wireless equipment.
- Partnered with cross functional teams on delivery of new technologies across Northern NJ and New England markets for Verizon Wireless.
- Led ongoing client briefings on cell and switch product lines, facilitating deployment of multiple projects and resolution of key issues.
- Managed rollout of new EVDO (Evolution Data Optimized) technology to 200 sites throughout New England, enabling new data and messaging capabilities to customer network.
- Developed and directed Change Notification Forum, ensuring appropriate resolution of critical product issues; designed a database to track ongoing issues.
- Led design of database which provided effective means to capture, integrate and report on services, products and issues affecting Verizon Wireless account, enabling managers to provide ongoing executive briefings to leadership teams.
- Selected by upper level management to capture and report on critical account data for delivery to senior leadership and program management teams based on technical experience and expertise.
- Assigned responsibility for resolving change notifications (CNs) based on initial success, resulting in elimination of 9 critical product failures within 3 years; regular forum evolved into training medium for all program managers.
Senior Program Manager, Supply Chain Division
Verizon Wireless
01.2000 - 01.2004
- Selected by senior management to plan, coordinate, and manage delivery of emerging equipment and materials supporting expansion of Verizon Wireless’ mobile services footprint.
- Liaised between engineering, production, and installation teams, ensuring on-time deployment of technologies and prompt issue resolution.
- Spearheaded implementation of over 10 new technologies which enabled key clients to introduce new services and grow markets nationwide.
Education
No Degree - Business Administration And Management
Fairleigh Dickinson University
Madison, NJ06-2028
Skills
- Customization and delivery proficiency
- Business Intelligence / Executive Reporting
- Product Quality & Delivery Issue Management
- Client & Vendor Relationship Management
- Resource management
- Effective team leadership
- Prioritization and scheduling
- Strategic decision-making
- Effective communication skills
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$70000/yr - $99000/yrTimeline
Manager, Station Operations
Federal Express
10.2019 - Current
Program Manager, Verizon Wireless, Airscale Account
SAC Wireless
01.2012 - 2019
Senior Program Manager, Sprint Network Vision Account
NOKIA (Formerly ALCATEL-LUCENT)
01.2012 - 01.2017
Senior Program Manager, Verizon Wireless Account
Verizon Wireless
01.2004 - 01.2012
Senior Program Manager, Supply Chain Division
Verizon Wireless
01.2000 - 01.2004
No Degree - Business Administration And Management
Fairleigh Dickinson University
ADDITIONAL EXPERIENCE
- KRONOS COMMUNICATED DATA, INC., Trenton, New Jersey Technical Director Designed and managed IT operations for start-up business producing Interactive Voice Response Systems for pharmaceutical industry. Led design and deployment of high-availability infrastructure and system solutions, resulting in seamless attainment, processing, and dissemination of data for 10 clinical research studies. Launched new products into marketplace through research, evaluation, purchasing, and implementation of new systems infrastructure and tools.
- THE WADLEY & DONOVAN GROUP, Morristown, New Jersey Network & Database Administrator Developed and maintained complex data warehouse for premier provider of corporate relocation services. Championed development of business intelligence platform which enhanced decision-making capabilities of relocation clients by providing effective means to capture, integrate, and deliver financial and demographic data. Analyzed, procured, and implemented network infrastructure, ensuring optimal integration and information access across business. Negotiated cutting-edge contracts with hardware and software vendors to identify technology requirements and implement effective solutions, supporting overall company growth initiatives.