Steven Krann
Columbus
Summary
Dynamic Store Manager with proven success at Big Lots Stores, Inc., excelling in customer service and team leadership. Expert in inventory control and store merchandising, fostering a positive environment that enhances customer relations. Recognized for developing high-performing teams and implementing effective recruitment strategies to drive store success.
Overview
10
10
years of professional experience
Work History
Store Manager
Big Lots Stores, Inc.
03.2020 - 02.2025
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Joann
03.2015 - 11.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Business Administration And Management
Columbus State Community College
Columbus, OHSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Merchandise Presentation Skills
- Recruitment and hiring
- Team building and leadership
- Leadership development
- Store displays
Timeline
Store Manager
Big Lots Stores, Inc.
03.2020 - 02.2025
Store Manager
Joann
03.2015 - 11.2019
Business Administration And Management
Columbus State Community College
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