Summary
Overview
Work History
Education
Skills
Timeline
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Steven Lacen

Summary

Dynamic professional in customer service and café operations, committed to enhancing team performance in high-standard environments. Recognized for reliability and adaptability, thriving in fast-paced settings while maintaining a strong focus on teamwork and results. Expertise in customer interaction and workspace organization complements a solid foundation in administrative tasks, supported by meticulous attention to detail and proficiency in office software. Additionally, four years of military medical experience as a skilled Hospital Corpsman, adept at managing emergent situations with critical thinking and delivering exceptional care through vaccinations, geriatric care, and home care.

Overview

9
9
years of professional experience

Work History

Gas Station Attendant

Murphy's USA
04.2025 - Current
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.

Cafe Associate

Sam's Club
04.2024 - 09.2024


  • Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
  • Increased repeat business by fostering positive relationships with regular customers.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Checked proper temperature of food to maintain food safety standards and reduce illness.

Gains Clerk

USN
03.2021 - 03.2024
  • Responsible for initial processing, name and address changes, bonus payments, dependent data entry, verification via supporting documentation, and report generation and distribution of 619 Students from health professions scholarships, nurse candidate program, and financial assistance Navmed accession programs.
  • Responsible for verification, maintenance, physical storage and electronic archiving of 1500 medical records, and 650 service records on site, collaborating with Naval recruiting centers and Military entrance processing stations nationwide via secured communications.
  • Hand selected to support Naval support facility Dahlgren in covid pandemic relief. Trained 30 personnel on procedure, to include shot administration and storage and verification of Pfizer vaccinations. Responsible for screening 400+ Military and civilian personnel, as well as hands on vaccine administration.

Home Health Corpsman

USN
08.2019 - 02.2021
  • Senior Corpsman within the only Home health clinic within the DOD, located in Guantanamo bay, Cuba.
  • Responsible for care of 10 inpatient special category residents dealing with advanced stages of physical and mental health conditions, providing services including daily medication administration, wound care, tracheostomy suctioning, nursing assessments, emotional care, clinical documentation, assistance in daily living activities, Patient education and end of life care, resulting in high quality PT care and maintenance of joint commission standards, in spite of language barrier and supply shortages face due to covid 19 pandemic.

Team Member

Wendy's
08.2017 - 12.2017
  • Responsible for food safety, cash register operation, order taking, deep fryer operation, flat top grilling, work-space sanitation, and restocking of customer dining areas in a fast paced environment.

Shopkeeper's Assistant/ Custodian

WildWood Antique Mall
05.2016 - 06.2017
  • Responsible for maintaining cleanliness and sanitation of shared vendor areas, patron areas, the storefront, the restrooms, and occasionally assisting in other shopkeeping tasks as assigned.

Education

High School Diploma -

Titusville High School
Titusville, FL
05-2018

Skills

  • Food Service
  • Facilities Security
  • Timecard Processing And Approval
  • Culinary Skills
  • Receptionist Skills
  • Data Entry
  • Retail
  • Custodial

Timeline

Gas Station Attendant

Murphy's USA
04.2025 - Current

Cafe Associate

Sam's Club
04.2024 - 09.2024

Gains Clerk

USN
03.2021 - 03.2024

Home Health Corpsman

USN
08.2019 - 02.2021

Team Member

Wendy's
08.2017 - 12.2017

Shopkeeper's Assistant/ Custodian

WildWood Antique Mall
05.2016 - 06.2017

High School Diploma -

Titusville High School

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