Summary
Overview
Work History
Education
Skills
Timeline
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Steven Lail

Commerce,TX

Summary

Results-oriented professional with extensive experience in Law Enforcement, Customer Service and Sales roles, notably with Farmersville Police Department. Highly disciplined in risk mitigation, and building strong community relationships. Demonstrates exceptional human relations and cross-functional communication skills, significantly enhancing team efficiency and public trust. Proven track record in leveraging firearms proficiency and strategic planning to ensure safety and operational success.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Police Officer

Farmersville Police Department
11.2020 - Current
  • Secured crime scenes and gathered evidence.
  • Apprehended offenders and conducted interviews and interrogations.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Thoroughly analyzed criminal information and processed crime scenes.
  • Built excellent rapport and working relationships with the community to build trust and improve upon communication.
  • Sales liaison for law enforcement trade show events, (Aircraft lighting, Night vision systems) for targeted groups.
  • Understanding misson readiness, safety and mission success.

Sales Associate/ Logistics Coordinator

Highway and Heavy Parts
02.2018 - 11.2018
  • Maintained accurate database of inventory, engage customers, and promote specific products based on customer needs.
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Tracked orders and notified customers of status or potential delays.

Sales Associate

Wylie Outdoor Power
02.2013 - 08.2014
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Police Certification

Texas A&M Police Academy
Commerce, TX
10-2020

High School Diploma -

Wylie East High School
Wylie, TX
06-2013

Skills

  • Special Task Force Team Member
  • Risk mitigation
  • Narcotics law enforcement
  • Public and product instruction excellence
  • Cross-functional communication with corporate settings
  • Excellence in Firearm utilization and safety practices
  • Experienced in Trade show presentations with targeted markets

Timeline

Police Officer

Farmersville Police Department
11.2020 - Current

Sales Associate/ Logistics Coordinator

Highway and Heavy Parts
02.2018 - 11.2018

Sales Associate

Wylie Outdoor Power
02.2013 - 08.2014

Police Certification

Texas A&M Police Academy

High School Diploma -

Wylie East High School

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Steven Lail