Dynamic concierge professional with a strong work ethic at Safety Facility Services, adept at enhancing guest experiences through exceptional customer service and effective problem-solving. Proven ability to manage multiple tasks while maintaining composure, ensuring seamless operations and high satisfaction levels. Committed to fostering positive guest relations and delivering personalized recommendations.
Hi, I’m
STEVEN LAMAR
CONCIERGE/SECURITY
Astoria,NY
Summary
Overview
12
years of professional experience
Work History
SAFETY FACILITY SERVICES NEWYORKCITY , New York
CONCIERGE,SECURITY
05.2020 - Current
Job overview
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Managed concierge desk operations, maintaining an organized and welcoming environment.
- Trained new staff on concierge procedures and customer service standards to uphold quality care.
- Monitored premises to ensure safety and security of guests and property.
- Coordinated access control measures to prevent unauthorized entry.
- Responded promptly to incidents, leveraging conflict resolution skills effectively.
- Conducted regular patrols and inspections, identifying potential security risks.
- Developed rapport with residents, fostering a sense of community and trust.
- Implemented emergency response protocols during critical situations efficiently.
- Trained new staff on security procedures and customer service standards.
- Collaborated with law enforcement to address security concerns proactively.
CORE FACILITY SERVICES NEWYORKCITY , New York
CONCIERGE, SECURITY
02.2015 - 05.2020
Job overview
- Monitored access points to ensure safety and security of premises.
- Conducted regular patrols to deter unauthorized activities and maintain a secure environment.
- Responded promptly to security incidents, implementing effective resolution measures.
- Collaborated with law enforcement during investigations, providing detailed reports and evidence collection.
Education
ELMCOR COMMUNITY CENTER 35-12-103rd Street Corona Queens NYC
GED
03-1993
University Overview
Skills
Customer service
Highly adaptable
Strong work ethic
Effective problem solving
Excellent multitasking
Guest services
Telephone etiquette
Proactive attitude
Team player mentality
Hospitality
Exceptional communication
Training and mentoring
Accomplishments
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Timeline
CONCIERGE,SECURITY
SAFETY FACILITY SERVICES
05.2020 - Current
CONCIERGE, SECURITY
CORE FACILITY SERVICES
02.2015 - 05.2020
ELMCOR COMMUNITY CENTER
GED