Steven Latta
Aventura,FL
Summary
Experienced Casino Manager with over 18 years in the gaming industry, adept at overseeing large-scale operations, ensuring regulatory compliance, and managing high-performing teams. Possess a strong understanding of financial operations, customer service excellence, and risk management.
Overview
12
12
years of professional experience
Work History
FLOOR SUPERVISOR
HARD ROCK CASINO HOLLYWOOD, FL
10.2021 - Current
- Ensuring gaming is conducted in accordance with company’s procedure and financial regulations guidelines
- Also checking pay-outs are correct and all games are dealt to company standard
- Identifying players that may breach the threshold amounts, communicating with the upper management team and obtaining relevant CTR documents from any players that would breach the threshold.
CASINO MANAGER
MERCHANT CITY CASINO GLASGOW
08.2017 - 08.2021
- Managed day-to-day casino operations, including staff supervision, customer service, and financial oversight, ensuring compliance with gaming regulations and company policies
- Collaborated with the compliance team to enforce policies related to responsible gaming, anti-money laundering, and fraud prevention
- Conducted risk assessments and developed strategies to mitigate operational risks, contributing to a safer and more secure environment
- Analyzed financial reports and gaming statistics to optimize revenue generation and reduce operational costs
- Trained staff on regulatory requirements, customer service best practices, and security protocols
- Played a key role in the implementation of new AML procedures, working closely with the compliance department to ensure adherence to regulations
- Managed VIP clientele, ensuring a high standard of service while monitoring for any unusual activities that could indicate money laundering.
GAMING SUPERVISOR
GROSVENOR, UK
03.2012 - 08.2017
- Key responsibilities include the management of the pit team to enable them to provide high levels of customer service and ensure all games are conducted in a fair and open manner
- Building on my already strong customer service and industry knowledge, leading the way to a senior management position
- With player tracking is also a large part of the role, general staff training daily
- Compile daily reports on gaming performance.
Education
High School Diploma -
Clyde College
Glasgow 05.1998
Skills
- AML Compliance and Reporting
- Risk Assessment and Mitigation
- Regulatory Audits and Investigations
- Financial Reporting and Analysis
- Team Leadership and Development
- Customer Service Excellence
Tel
7868195760
Timeline
FLOOR SUPERVISOR
HARD ROCK CASINO HOLLYWOOD, FL
10.2021 - Current
CASINO MANAGER
MERCHANT CITY CASINO GLASGOW
08.2017 - 08.2021
GAMING SUPERVISOR
GROSVENOR, UK
03.2012 - 08.2017
High School Diploma -
Clyde College
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