Hi, I’m
Jonathan Berry
Pittsburgh,PA
Summary
An experienced Security Officer, a seasoned professional with a robust background in psychiatric rehabilitation at Mercy Behavioral Health, adept at fostering patient recovery and managing security operations. Excelled in conflict resolution, enhancing productivity and customer/ member satisfaction. Skilled in comprehensive functional assessments and incident documentation, demonstrating a unique blend of empathy and strategic security management.
Overview
25
years of professional experience
1
Certification
Work History
Achieva
Floor Supervisor
09.1999 - 03.2001
Job overview
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Offered hands-on assistance to Intellectually disabled employees, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Mercy Behavioral Health
Psychiatric Rehabilitation Specialist
03.2001 - 11.2021
Job overview
- Participated in ongoing professional development opportunities, staying current on best practices in psychiatric rehabilitation.
- Strengthening support networks and increasing understanding of psychiatric conditions.
- Built trusting relationships with patients through active listening, empathy, and clear communication, fostering an atmosphere conducive to healing.
- Advocated for patients in community settings by connecting them to resources such as housing assistance, vocational training, and disability benefits.
- Managed caseloads efficiently while maintaining high standards of care through diligent time management practices and prioritization of tasks based on urgency or need level.
- Collaborated with treatment teams to monitor patient progress, adjusting rehabilitation goals as needed.
- Assessed patients'' psychosocial functioning, identifying strengths and areas for growth in order to develop personalized rehabilitation plans.
- Maintained thorough documentation of clinical interventions, contributing to effective communication among healthcare providers.
- Implemented trauma-informed care principles throughout all aspects of service provision, promoting a safe environment for healing and recovery.
- Supervised interns or junior staff members working within the psychiatric rehabilitation program providing guidance on proper techniques or approaches when needed.
Peak Security Company
Security Officer
04.2024 - Current
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
Columbia School Of BroadcastingPittsburgh, PA
from Radio And Television Broadcasting
Clairton Educational CenterClairton, PA
High School Diploma
06-1989
University Overview
- Extracurricular Activities: Volunteer Vet Tech 4years
- Business/ GeneralStudies
Skills
- Report writing/ comprehensive Functional Assessments
- Incident reporting/ documentation
- Licensed Security Guard (Act 235)
- General security/ comprehensive Security Management
- Certified Psychiatric Rehabilitation Practitioner (CPRP)
- Report writing
Certification
Act 235
Certified Psychiatric Rehabilitation Practitioner
2007 Onyx Award for Best Actor
An Award I won for my lead role performance in Langston Hughes "Black nativity" as the Narrator and Preacher.
Timeline
Security Officer
Peak Security Company
04.2024 - Current
Psychiatric Rehabilitation Specialist
Mercy Behavioral Health
03.2001 - 11.2021
Floor Supervisor
Achieva
09.1999 - 03.2001
Columbia School Of Broadcasting
from Radio And Television Broadcasting
Clairton Educational Center
High School Diploma
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