Steven Lawrence
Raleigh,NC
Summary
I am a Lead Bus Driver at Avis Budget Group, who has helped in every aspect of our operation. I have enhanced the operational efficiency by ensuring shuttles rotate regularly and reduced client wait times. Leveraged excellent communication and organizational skills to ensure seamless operations, while maintaining a friendly, positive attitude. Adapted swiftly to dynamic environments, consistently exceeding service expectations. When asked, I greatly increased premier NPS when overseeing Fastbreak at Budget. I have coordinated shuttle repairs with multiple suply chain managers.
Overview
16
16
years of professional experience
Work History
Lead Courtesy Shuttle Driver
Avis Budget Group
10.2009 - Current
- Provided safe and timely transportation for customers between rental locations and accommodations.
- Assisted customers with luggage handling to enhance overall service experience.
- Coordinated shuttle schedules to optimize efficiency and reduce wait times for clients.
- Communicated effectively with team members to ensure smooth operations during peak hours.
- Adapted quickly to changing customer needs while maintaining high service standards.
- Reviewed route plans regularly to improve travel times and customer satisfaction levels.
- Documented vehicle maintenance issues promptly, ensuring timely repairs and reliability of fleet vehicles.
- Supported fellow drivers during peak periods by covering additional shifts as needed, demonstrating teamwork and flexibility.
- Navigated through high-traffic areas skillfully, minimizing delays while prioritizing passenger safety.
- Helped in other areas of the operation when needed, including Counter, Preferred and Returns.
Education
High School Diploma -
Cary High School
Cary, NC05-2003
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Flexible and adaptable
Computer skills
Organizational skills
Calm under pressure
Excellent communication
Dependable and responsible
Adaptable
Quick at learning new assignments
Timeline
Lead Courtesy Shuttle Driver
Avis Budget Group
10.2009 - Current
High School Diploma -
Cary High School