Steven lin
Marlton,NJ
Summary
Proven to excel in fast-paced environments, I leveraged my attention to detail and exceptional customer service skills at ShopRite, enhancing customer satisfaction and operational efficiency. My adeptness in problem-solving and technical proficiency significantly contributed to streamlining processes, achieving a notable increase in transaction accuracy and customer retention.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash
Carlton, NJ
01.2020 - Current
- Delivering Orders: Transporting groceries and other items to customers' homes or designated locations.
- Loading and Unloading: Ensuring that orders are packed correctly and loaded safely into the vehicle.
- Navigating Routes: Planning efficient delivery routes to ensure timely arrival.
- Customer Interaction: Greeting customers upon delivery, providing excellent service, and addressing any questions or concerns.
- Maintaining Vehicle: Keeping the delivery vehicle clean and in good working condition.
- Handling Payments: Processing payments if required, and ensuring accurate record-keeping of transactions.
Cashier/Senior Customer Service Representative
ShopRite
Marlton, NJ
01.2017 - 12.2019
- Greeting Customers: Welcoming shoppers and providing a friendly atmosphere.
- Answering Questions: Helping with inquiries about products, store layout, and promotions.
- Resolving Issues: Addressing complaints or problems, such as product returns or pricing discrepancies.
- Processing Transactions: Assisting at checkout and handling payments.
- Providing Product Information: Offering details about ingredients, nutritional information, and availability.
- Maintaining Store Environment: Ensuring aisles are organized and products are stocked.
Education
High School Diploma -
Cherokee High School
120 Tomlinson Mill Rd, Marlton, NJ 0805306-2019
Skills
- Fast learner
- Attention to Detail
- Customer Service Skills
- Mathematical Skills
- Integrity and Trustworthiness
- Communication Skills
- Problem-Solving Abilities
- Organizational Skills
- Technical Proficiency
Languages
Chinese (Mandarin)
Professional
Timeline
Delivery Driver
DoorDash
01.2020 - Current
Cashier/Senior Customer Service Representative
ShopRite
01.2017 - 12.2019
High School Diploma -
Cherokee High School
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