K’halecia Spivey
Marietta,GA
Summary
Dynamic professional with a proven track record in customer engagement and efficient delivery scheduling, honed at DoorDash and other notable roles. Excelled in fast-paced environments, boosting customer satisfaction through exceptional service and GPS navigation skills. Demonstrates a positive attitude and a commitment to safety and efficiency, ensuring top-notch client engagement and operational success.
Overview
3
3
years of professional experience
Work History
Delivery Driver
DoorDash
Marietta, Georgia
12.2022 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Door to Door Canvassing
DeKalb County Watershed Management
DeKalb , GA
07.2023 - 06.2024
- Greeted potential customers and identified their needs.
- Developed relationships with clients through door-to-door sales visits.
- Presented products in a professional manner to prospective customers.
- Conducted surveys of target demographics.
- Developed strategies for increasing sales volume within assigned territory.
- Listened to customers to understand needs and put together optimal solutions.
- Analyzed customer feedback to determine product preferences.
- Provided detailed product information and answered questions.
Traffic Control Flagger
Aqc Ind
Mableton, Georgia
10.2023 - 04.2024
- Directed traffic away from hazardous areas, using signs and hand signals.
- Ensured that drivers followed all safety regulations while operating in construction zones.
- Assisted with the setup of cones, barricades, and other traffic control devices.
- Informed motorists about road closures, detours, and alternate routes.
- Operated two-way radios to communicate with co-workers or supervisor regarding changes in traffic patterns or potential hazards.
FOH Team Member
Chick-fil-A
Loganville, Georgia
04.2022 - 08.2022
- Greeted customers and answered questions related to products and services.
- Assisted with seating guests, taking reservations, and managing wait lists.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
Education
High School Diploma -
Lithonia High School
Lithonia, GA05-2023
Skills
- Vehicle Maintenance
- Product Promotion
- Cargo Handling
- GPS Navigation
- Dispatch Communication
- Positive Attitude
- GPS and route planning
- Delivery Scheduling
- Courteous and polite demeanor
- Customer Needs Assessment
- Client Engagement
- Customer outreach
- Customer Engagement
- Fast Learner
- Fast and Efficient
- Perform well in high-demand, fast-paced environments
Timeline
Traffic Control Flagger
Aqc Ind
10.2023 - 04.2024
Door to Door Canvassing
DeKalb County Watershed Management
07.2023 - 06.2024
Delivery Driver
DoorDash
12.2022 - Current
FOH Team Member
Chick-fil-A
04.2022 - 08.2022
High School Diploma -
Lithonia High School