Steven Lopez
San Antonio,TX
Overview
23
23
years of professional experience
Work History
Direct Care Provider/Shift Supervisor
Respitecare Of San Antonio
San Antonio, Texas
01.2023 - Current
- Provided emotional support to individuals with disabilities during daily activities.
- Assisted clients with personal care and hygiene needs efficiently and respectfully.
- Developed engaging activities to promote social interaction among residents.
- Collaborated with team members to enhance client care and safety protocols.
- Monitored client behavior and reported significant changes to supervisors promptly.
- Maintained a clean and safe environment for clients throughout the facility.
- Participated in training sessions to improve caregiving skills and techniques.
- Communicated effectively with families regarding client status and needs regularly.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted with client personal care needs to foster independence and well-being.
- Reported concerns to nurse supervisor to promote optimal care.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Improved resident and staff engagement through group activities.
- Adhered to strict confidentiality guidelines regarding client information.
- Organized recreational activities that promoted physical activity and healthy lifestyle choices.
- Established positive relationships with families of clients through regular communication.
- Monitored clients' progress, behaviors, and medical needs.
- Provided physical and emotional support to individuals with disabilities.
- Developed strategies for managing challenging behaviors in a safe manner.
- Assisted in developing and implementing individualized service plans.
- Implemented therapeutic interventions designed by mental health professionals.
- Administered medications according to physician instructions and agency protocols.
- Provided assistance with personal hygiene tasks including bathing, dressing, grooming, toileting.
- Coordinated transportation services for appointments and activities.
- Engaged clients in leisure activities to promote socialization skills.
- Observed changes in client's behavior or health conditions and reported them to supervisors immediately.
- Maintained accurate records of daily interactions with clients according to agency policies and procedures.
- Supervised daily operations and maintained workflow efficiency.
- Managed team schedules and delegated tasks effectively.
- Trained new employees on safety protocols and operational procedures.
- Conducted regular inspections to ensure compliance with quality standards.
- Coordinated inventory management and stock replenishment processes.
- Resolved employee conflicts and promoted a positive work environment.
- Implemented process improvements to enhance operational performance.
- Facilitated communication between management and team members regularly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on company policies and procedures.
CPR Instructor
Habilitavtive Homes Inc
San Antonio, TX
12.2018 - Current
- Assigned thought-provoking projects, enticing students to find creative solutions to issues.
- Attended faculty meetings and participated in student outcome assessments with departmental members.
- Guided students through active shooter and fire drills, maintaining order and child safety.
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
- Engaged students in lectures by encouraging sharing of opinions and group interactions.
- Graded student assignments, tests and projects.
Direct Care Staff/Shift Supervisor
Habilitative Homes Inc.
San Antonio, TX
05.2010 - 10.2024
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Administered medications
- Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to patients with autism and intellectual
- Helped patients adjust to house routines and thrive in structured environments.
- Prevented patient injuries by providing necessary restraints and appropriate supports.
- Supported and encouraged psychiatric patients to promote health and wellness.
- Documented current patient information to update supervising, including vital signs, behaviors and eating habits.
- Supervised frequent activities such as medication and personal hygiene to ensure safety.
- Administered all necessary medications as directed by care plan.
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Worked to improve patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
- Monitored clients' progress to report necessary changes.
- Escorted patients to examination rooms and prepared for physician exams.
- Provided primary resident care and assistance with daily living activities.
- Cross-trained new employees by explaining rules, procedures and job responsibilities.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated team schedules to optimize workflow and resource allocation.
- Trained new staff on equipment usage and workplace policies.
- Conducted regular inspections to maintain equipment functionality and cleanliness.
- Implemented process improvements to enhance productivity within the team.
- Monitored inventory levels, facilitating timely replenishment of supplies.
- Resolved employee conflicts, fostering a positive work environment.
- Communicated effectively with management to address operational challenges.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
Deli Lead
HEB
San Antonio, TX
03.2005 - 05.2010
- Responded quickly to customer complaints and used to initiate problem resolution.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Completed all time-sheet's, traceability forms and documentation on time.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Assisted with store opening and closing procedures.
- Attended conferences, vendor events and workshops to meet and network with potential new clients.
- Provided onsite training.
- Replenished items running low in customer inventories by quickly shipping new orders.
- Checked store shelves and restocked products from inventory in back room.
- Researched items at other locations to find products requested by shoppers.
- Assisted with food preparation tasks, including filling soft drinks and pouring coffee.
- Led team of 15 employees to engaged in delivering assistance to customer service department on daily basis.
- Cross-trained new employees by explaining rules, procedures and job responsibilities.
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
Team Leader Supervisor
Bill Miller Bar-B-Q
San Antonio, TX
03.2003 - 04.2009
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Cross-trained on cooking responsibilities to handle additional duties during peak periods.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Assisted in the store opening and closing procedures.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Operated all kitchen equipment safely to avoid injuries.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
- Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Education
High School Diploma -
John Jay High School
San Antonio, TX05.2005
Skills
* Certified CPR instructor
* SAMA Trained
*Prevention of Aggression and Physical Holds (PAPH Instructor)
Timeline
Direct Care Provider/Shift Supervisor
Respitecare Of San Antonio
01.2023 - Current
CPR Instructor
Habilitavtive Homes Inc
12.2018 - Current
Direct Care Staff/Shift Supervisor
Habilitative Homes Inc.
05.2010 - 10.2024
Deli Lead
HEB
03.2005 - 05.2010
Team Leader Supervisor
Bill Miller Bar-B-Q
03.2003 - 04.2009
High School Diploma -
John Jay High School