Steven Lopez
Miami,FL
Summary
Detail-oriented professional specializing in customer service and inventory management. Proven track record of enhancing member experiences and driving operational efficiency. Strong communication skills and expertise in operational planning contribute to effective team collaboration and swift resolution of member inquiries.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Assistant Operations Manager
LA Fitness
Miami, FL
05.2026 - Current
- Assisted in managing daily operations of fitness center and staff schedules.
- Coordinated member services to ensure a positive experience for all guests.
- Oversaw inventory management and supply ordering for fitness equipment and products.
- Monitored facility cleanliness and maintenance standards for safety compliance.
- Resolved member inquiries and complaints through effective communication techniques.
- Conducted routine inspections of equipment, supplies, and inventory.
Front Desk Receptionist
LA Fitness
Miami, FL
09.2023 - 05.2026
- Managed check-ins and check-outs efficiently using member management software.
- Processed payments and membership renewals accurately at the front desk.
- Greeted members and guests with a friendly demeanor at the reception area.
- Answered phone calls and responded to inquiries about services and memberships.
- Assisted members with account issues, providing prompt resolutions to concerns.
- Maintained cleanliness and organization of the front desk area throughout shifts.
- Performed data entry into computer systems to maintain accurate records of customer information.
Grocery Clerk
Publix
Miami, FL
05.2022 - 08.2022
- Stocked shelves with fresh produce and grocery items efficiently.
- Assisted customers in locating products throughout the store.
- Monitored inventory levels, reporting shortages to management promptly.
- Maintained cleanliness and organization in aisles and checkout areas.
- Collaborated with team members to ensure smooth store operations.
Education
Bachelor of Arts - Supply Chain Management
Miami Dade College
Miami, FL05-2028
Associate of Arts - Economics
Miami Dade College
Miami, FL05-2025
High School Diploma -
Pinecrest Preparatory High School
Miami05-2023
Skills
- Inventory management
- Supply chain management
- Facility management
- Operational planning
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Employee onboarding
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- Business Specialist, General Business
- Business Industry Operations
Timeline
Assistant Operations Manager
LA Fitness
05.2026 - Current
Front Desk Receptionist
LA Fitness
09.2023 - 05.2026
Grocery Clerk
Publix
05.2022 - 08.2022
Bachelor of Arts - Supply Chain Management
Miami Dade College
Associate of Arts - Economics
Miami Dade College
High School Diploma -
Pinecrest Preparatory High School