Steven Losey
Scottsdale,AZ
Summary
Experienced aviation professional with 13 years in luxury client service and consultative sales. Holds a commercial pilot license with an instrument rating and current FAA second-class medical, offering deep knowledge of general aviation. Developed strong client relationships and coordinated logistics while representing premium brands. Skilled in CRM platforms for managing customer pipelines and driving business development.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Atlantic Aviation
Scottsdale, Arizona
03.2024 - Current
- Coordinated travel logistics for aircraft arrivals, departures, accommodations, and catering to ensure seamless operations.
- Delivered concierge-level service to corporate flight departments, aircraft owners, and high-profile passengers.
- Monitored aircraft movements and dispatch operations while upholding exceptional customer service standards.
- Cultivated relationships with flight crews and aircraft owners through consistent professionalism and responsiveness.
Residential Real Estate Agent
Berkshire Hathaway
Scottsdale, Arizona
06.2012 - 03.2024
- Cultivated long-term client relationships through consultative sales, enhancing client satisfaction and loyalty.
- Qualified prospective clients by assessing financial goals and lifestyle needs.
- Conducted market research and competitive analysis, providing data-driven insights that shaped strategic recommendations.
- Delivered professional presentations, guiding clients through complex purchasing decisions.
- Managed client pipelines using Salesforce and LionDesk CRM systems.
- Negotiated transactions while upholding high ethical standards and ensuring satisfaction.
- Generated business through targeted networking, referrals, and proactive relationship development, expanding client base.
Lead Bartender
Eddie V's Prime Seafood
Scottsdale, Arizona
02.2011 - 06.2016
- Supervised daily bar operations and trained team members, fostering skill development and teamwork.
- Managed inventory and streamlined product ordering and cost control processes to maintain optimal stock levels.
- Delivered exceptional service within nationally recognized fine dining establishment.
- Cultivated strong guest relationships, resulting in increased repeat business and enhanced loyalty.
Skills
- FAA commercial pilot certificate
- Instrument rating
- FAA second-class medical certificate
- Salesforce and LionDesk CRM
- Microsoft Office Suite and Google Workspace
- Customer relationship management
- Aviation operations and dispatch coordination
- Flight scheduling support
Why Cirrus
A lifelong aviation enthusiast with professional flying experience who understands both the operational and emotional aspects of aircraft ownership. Passionate about helping prospective owners discover how personal aviation can transform their lives. Eager to represent the Cirrus brand by developing meaningful customer relationships, supporting regional sales efforts, and delivering a premium ownership experience from first introduction through aircraft delivery.
Timeline
Customer Service Representative
Atlantic Aviation
03.2024 - Current
Residential Real Estate Agent
Berkshire Hathaway
06.2012 - 03.2024
Lead Bartender
Eddie V's Prime Seafood
02.2011 - 06.2016