Steven Lovelace
Venice,FL
Summary
Dynamic Assistant Manager with a focus on team leadership, problem-solving, and service excellence. Proven ability to train and develop staff, ensuring high-quality customer relations and operational efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Manager
McDonald's Restaurant
Venice, FL
01.2023 - 06.2026
- Supervised daily restaurant operations and managed teams of crew members during high-volume shifts.
- Created and adjusted employee schedules to ensure proper staffing levels and labor efficiency.
- Trained, coached, and developed new and existing employees to improve performance and service standards.
- Maintained food safety, cleanliness, and operational compliance according to company standards.
- Managed cash handling procedures, safe counts, deposits, and register accountability.
- Assisted with inventory management, ordering, and controlling food and supply costs.
- Resolved customer concerns professionally while maintaining a positive dining experience.
- Led opening, closing, and shift-change procedures.
- Monitored productivity, drive-thru performance, and service times to achieve operational goals.
- Collaborated with management teams to improve restaurant performance and employee engagement.
Shift Manager
McDonald's
Venice, FL
06.2019 - 01.2023
- Supervised daily operations and ensured adherence to safety and quality standards.
- Trained and mentored team members to enhance service efficiency and customer satisfaction.
- Implemented workflow improvements that reduced service times and increased order accuracy.
- Coordinated shift schedules to optimize labor costs while meeting staffing needs.
- Monitored inventory levels, managed stock replenishment, and minimized waste.
- Resolved customer complaints effectively, enhancing overall dining experience and brand loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Schenectady High
Schenectady, NY06-1999
Skills
- Service excellence
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Goal setting
- Team motivation
- Staff training and development
- Team building
- Workload management
- Operations management
Certification
ServSafe Certification- 5/2030
Leading Great Restaurants Bachelor of Hamburgerolgy- 10/2023
Timeline
Assistant Manager
McDonald's Restaurant
01.2023 - 06.2026
Shift Manager
McDonald's
06.2019 - 01.2023
High School Diploma -
Schenectady High