Steven López Corrales
Piedades
Summary
Detail-oriented and methodical professional with over 10 years of diverse experience across multiple industries. Proven expertise in conducting thorough research, solving complex problems, and effectively prioritizing multiple tasks to drive results. Resourcefulness, critical thinking, and a strong work ethic consistently contribute to exceptional job performance. Committed to delivering high-quality outcomes while adapting to dynamic work environments.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Product | Billing Specialist
ActiveCampaign
10.2023 - Current
- Assist clients using ActiveCampaign platform to help them grow their business through automation and email marketing
- Identify and analyze customer needs and translate them into product requirements and enhancements, ensuring alignment with customer goals and objectives
- Assist agents and clients with concerns related to finance and billing within the platform.
- Managed payment processing using CRM systems to ensure timely transactions.
- Collaborated with customer service to resolve billing discrepancies effectively.
Blog Writer
| ACR Poker - Betcris - Tokingtimes.com - SlotsUp (and More).
02.2021 - 04.2026
- Responsible for writing blogs on different subjects for renowned websites
- Maintained a consistent posting schedule by developing an efficient workflow for researching, drafting, editing, publishing, and promoting new articles.
- Research and develop engaging blog content focused on online gaming trends and strategies.
- Optimize articles for SEO, enhancing visibility across search engines and driving traffic.
Travel Counselor
CWT (Carlson Wagonlit Travel)
11.2019 - 09.2023
- Travel agent overseeing itinerary management for corporate employees
- Perform daily tasks to ensure that these trips are carried out based on the employee's needs
- Facilitated seamless travel arrangements for clients, ensuring adherence to company policies and client preferences.
- Managed complex itineraries, providing timely updates and resolving issues efficiently for travelers.
Resolution Specialist (DART)
Amazon
04.2018 - 09.2019
- Resolved complex customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer satisfaction and streamline resolution processes.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Advocated for customer needs in strategic meetings, influencing decision-making processes at the organizational level.
Community Support Specialist, Lost Items Department
Uber Technologies
08.2017 - 01.2018
- Intermediary between the driver and the rider whenever a lost and found situation is involved after an Uber trip. Responsible for effective communication to get the object back to the owner.
- Developed and implemented outreach strategies to improve community engagement and support programs.
- Facilitated communication between community members and company stakeholders to enhance service delivery.
Team Lead & VIP Account Manager
Roller Outsourcing Group
08.2016 - 06.2017
- Initiated support operations for online casino fantasino.com as support agent.
- Promoted to team lead and VIP account manager, overseeing a small group of agents.
- Cultivated strong relationships with VIP clients to enhance satisfaction and loyalty. Implemented strategies to ensure high-quality support and client engagement.
- Led team in achieving operational goals through effective resource allocation and workflow optimization.
Fraud Prevention Specialist
Foundever
04.2016 - 07.2016
- Assisted Capital One Bank clients with fraud prevention measures.
- Addressed urgent credit card transaction concerns with immediate, accurate solutions.
- Developed and implemented strategies to proactively identify and prevent fraudulent activities.
- Analyzed transaction patterns to identify and mitigate potential fraud risks.
- Collaborated with cross-functional teams to enhance fraud prevention strategies.
IT Support & Second Level Lead
Hewlett Packard Enterprise
12.2014 - 03.2016
- Resolved hardware and software issues for MetLife employees, enhancing user satisfaction.
- Managed all hardware and software issues for MetLife employees.
- Guided IT support team in delivering excellent customer service and resolving technical issues promptly.
- Adapted quickly to new technologies and software applications, improving support capabilities.
Education
Primary School -
Domingo Faustino Sarmiento
San Jose01-2008
High School Diploma - Software Development
Colegio Técnico Profesional De Aserrí
San José10.2014
No Degree - Business Administration
Universidad Técnologica De Costa Rica (UTC)
San Jose 05.2001 -
Skills
Billing systems and software
Invoice processing
Billing accuracy
Dispute resolution
Process optimization
Technical support
Customer service
Multitasking and organization
Analytical thinking
Decision-making
Problem-solving
Courses
- Feb 2015 - Sep 2015
- CISCO CNNA
- International Polytechnic University.
Timeline
Product | Billing Specialist
ActiveCampaign
10.2023 - Current
Blog Writer
| ACR Poker - Betcris - Tokingtimes.com - SlotsUp (and More).
02.2021 - 04.2026
Travel Counselor
CWT (Carlson Wagonlit Travel)
11.2019 - 09.2023
Resolution Specialist (DART)
Amazon
04.2018 - 09.2019
Community Support Specialist, Lost Items Department
Uber Technologies
08.2017 - 01.2018
Team Lead & VIP Account Manager
Roller Outsourcing Group
08.2016 - 06.2017
Fraud Prevention Specialist
Foundever
04.2016 - 07.2016
IT Support & Second Level Lead
Hewlett Packard Enterprise
12.2014 - 03.2016
No Degree - Business Administration
Universidad Técnologica De Costa Rica (UTC)
05.2001 -
Primary School -
Domingo Faustino Sarmiento
High School Diploma - Software Development
Colegio Técnico Profesional De Aserrí