Steven Lucas
Tyrone,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Water Plant Operator
Tyrone Borough
01.2024 - Current
- Maintained accurate records of all tests performed, chemicals used, and any issues encountered during operation.
- Ensured compliance with federal, state, and local regulations by monitoring water treatment operations closely.
- Managed inventory levels of chemicals and supplies required for water treatment processes effectively.
- Optimized chemical usage by carefully monitoring dosage rates to achieve desired results without waste.
Contact Center Agent
PSECU
09.2023 - 01.2024
- Helped large volume of callers (75+) every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by showing knowledge of products and services..
- Assisted customers by answering questions and responding to inquiries.
Shift Supervisor
Rite-Aid Pharmacy
11.2018 - 09.2023
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Applied security, safety and loss prevention strategies during shifts.
Food Service Team Member
Jean-O's Pizzeria
04.2017 - 06.2019
- Kept register accurate through correct billing, payment processing and cash management practices.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food orders to support waitstaff and other team members.
- Distributed food during busy peak periods to drive customer satisfaction.
Keyholder
Save A Lot
07.2015 - 04.2017
- Resolved customer issues for front-line and departments throughout store.
- Held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Counted drawers at start and end of each shift.
Education
High School Diploma -
Tyrone Area High School
Tyrone, PA06.2016
Skills
- Cash Handling
- Operation Monitoring
- Inventory Management
- Critical Thinking
- Staff Management
- Corrective Actions
- Time Management
- Financial Management
Timeline
Water Plant Operator
Tyrone Borough
01.2024 - Current
Contact Center Agent
PSECU
09.2023 - 01.2024
Shift Supervisor
Rite-Aid Pharmacy
11.2018 - 09.2023
Food Service Team Member
Jean-O's Pizzeria
04.2017 - 06.2019
Keyholder
Save A Lot
07.2015 - 04.2017
High School Diploma -
Tyrone Area High School
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