Steven Lynch
Venice,FL
Summary
Driven Sales Professional, experienced in Hardware, Software, Services, Warranty, and transportation related products.
Engaged Account Manager, adept at quickly building rapport and long term relationships.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.
Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
24
24
years of professional experience
Work History
Assistant Manager
J&P Cycles
01.2017 - Current
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Account Manager, Inside Sales
CarGurus
06.2014 - 06.2015
- Negotiated prices, terms of sale and service agreement to close transactions.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Renewed existing accounts by cementing trusting relationships with customers.
- Contacted new and existing customers to discuss product and service solutions.
- Collaborated with team members to determine strategic sales approaches.
- Negotiated contracts and closed agreements to maximize profits.
- Sourced new opportunities to introduce products and services to potential customers.
- Maintained detailed account records and contact logs to facilitate sales process.
Car Salesman
Clay Nissan Newton
04.2012 - 06.2014
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Managed sales negotiations and financing options.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Consistently exceeded quotas by pursuing and closing sales.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Account Manager
Sun Microsystems
03.1999 - 02.2012
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Negotiated contracts and closed agreements to maximize profits.
- Collaborated with sales team to collectively drive growth and market share.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reduced process lags by training employees on best practices and protocols.
Education
High School Diploma -
Marlborough High School
Marlborough, MASkills
- Product and Service Knowledge
- Team Leadership
- Closing and Contract Negotiations
- Customer Relations
- Customer Rapport
- Time Management
- Customer Relationship Management
- Sales and Marketing
- Staff Supervision
- Sales Activities
- Sales Strategies
Timeline
Assistant Manager
J&P Cycles
01.2017 - Current
Account Manager, Inside Sales
CarGurus
06.2014 - 06.2015
Car Salesman
Clay Nissan Newton
04.2012 - 06.2014
Account Manager
Sun Microsystems
03.1999 - 02.2012
High School Diploma -
Marlborough High School
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