STEVEN MADIGAN
Clarks Summit,PA
Summary
Sales and Logistics Expert with 35 years of experience in developing tailored service solutions and managing key accounts. Analyzed client needs and resolved issues promptly to implement strategies that enhanced revenue retention and customer loyalty.
Overview
37
37
years of professional experience
Work History
Account Manager
Elite Express
Allentown, Pennsylvania
08.2019 - Current
- Managed client accounts to ensure satisfaction and retention.
- Analyzed client needs to develop tailored service proposals.
- Developed strong relationships with key stakeholders in various industries.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Negotiated contracts with clients to maximize profitability.
- Analyzed client data and identified opportunities for growth.
- Generated leads through cold calling activities.
- Monitored competitor activities in order to stay ahead of the competition.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Identified customer needs by asking questions and advising on best solutions.
ACCOUNT MANAGER
US LOGISTICS
Allentown/Scranton/Hazelton, PA
01.2017 - 07.2019
- Account manager for Allentown, Scranton and Hazelton, PA.
- Secured volume LTL, temperature control, LTL, and expedited moves for the asset division.
- Developed strategies to increase revenue from existing accounts.
- Enhanced client satisfaction by actively managing relationships and addressing needs. and ensured satisfaction through regular communication.
- Obtained volume LTL, temperature control, and expedited moves for asset division, enhancing service offerings.
- Coordinated logistics operations and optimized supply chain processes for clients.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts, contributing to overall growth.
NATIONAL SALES DIRECTOR
MEDWAY TRUCKING & BUZZ LOGISTICS
Southeastern PA/New Jersey
01.2014 - 01.2017
- Responsible for the start-up of a brokerage service company offering truckload, volume, LTL, temperature control, and international services.
- Developed sales team skills to improve overall sales effectiveness.
- Developed and nurtured customer accounts while acquiring new clients to expand service reach.
ACCOUNT MANAGER
MAINSTREET DIAMOND LOGISTICS
Allentown/Scranton, PA
01.2011 - 01.2014
- Developed territory and successfully sold brokerage services.
- Target customers who could use a TMS web-based program to help process and manage their LTL shipments.
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic account plans to align with client needs.
- Coordinated cross-functional teams to deliver service excellence.
ACCOUNT MANAGER
NEW CENTURY LOGISTICS
Allentown/Scranton, PA
01.2009 - 01.2011
- Developed and sustained the account base, securing new business opportunities.
- Targeted LTL, volume LTL, truckload, rail, and temperature control customers to expand service offerings.
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables with internal teams.
- Developed client proposals based on specific needs and requirements.
ACCOUNT MANAGER
ELITE EXPRESS
Allentown, PA
01.2008 - 01.2009
- Secured volume LTL and expedited shipments from Allentown area to multiple regions throughout the US and Canada.
- Managed client accounts to ensure satisfaction and retention.
- Developed strong relationships with clients through regular communication.
- Coordinated project timelines and deliverables with internal teams.
ACCOUNT MANAGER
YELLOW TRANSPORTATION
Allentown, PA
01.2005 - 01.2008
- Targeted LTL providers to grow and maintain current accounts, generating new revenue from standard ground, truckload, expedited, and international moves.
- Managed client accounts to ensure satisfaction and retention.
- Developed strong relationships with key stakeholders and decision-makers.
- Coordinated communication between clients and internal teams for project success.
MAJOR ACCOUNT EXECUTIVE
DHL
Allentown, PA
01.2003 - 01.2005
- Developed and expanded accounts over 100K domestic and international.
- Managed major client accounts to ensure satisfaction and retention.
- Developed strategic plans for key account growth and development.
- Collaborated with cross-functional teams to address client needs effectively.
PART TIME SUPERVISOR, ACCOUNT EXECUTIVE, INTERNATIONAL ACCOUNT MANAGER, SENIOR ACCOUNT EXECUTIVE
UPS
Bethlehem, PA
01.1990 - 01.2003
- Ensured timely processing and sorting of packages for delivery.
- Dispatched drivers and managed a staff of 20-25 to ensure timely package delivery.
- I was promoted to Senior Accounts in the Central PA District.
- Promoted to International Account Executive, handling large international shippers and obtaining new business.
- Advanced to senior accounts in the Central PA District.
- Dispatching drivers and managing a staff of 20-25.
- Collaborated with IT and operations to develop customized solutions fostering long-lasting partnerships.
Education
Business Management -
PENN COLLEGE
WILLIAMSPORT, PASkills
- Key Account Management
- Client management
- Contract negotiation
- Sales negotiations
- Revenue retention
- Customer Retention
- Logistics coordination
- Domestic Shipping Strategies
- Sales Presentations
- Problem solving
- Time management
- Rapport Building
Awards
2007, Presidents Club, Yellow Transportation, Rated #1 for sales in Eastern Region
Training
2007, Presidents Club, Yellow Transportation, Rated #1 for sales in Eastern Region
Timeline
Account Manager
Elite Express
08.2019 - Current
ACCOUNT MANAGER
US LOGISTICS
01.2017 - 07.2019
NATIONAL SALES DIRECTOR
MEDWAY TRUCKING & BUZZ LOGISTICS
01.2014 - 01.2017
ACCOUNT MANAGER
MAINSTREET DIAMOND LOGISTICS
01.2011 - 01.2014
ACCOUNT MANAGER
NEW CENTURY LOGISTICS
01.2009 - 01.2011
ACCOUNT MANAGER
ELITE EXPRESS
01.2008 - 01.2009
ACCOUNT MANAGER
YELLOW TRANSPORTATION
01.2005 - 01.2008
MAJOR ACCOUNT EXECUTIVE
DHL
01.2003 - 01.2005
PART TIME SUPERVISOR, ACCOUNT EXECUTIVE, INTERNATIONAL ACCOUNT MANAGER, SENIOR ACCOUNT EXECUTIVE
UPS
01.1990 - 01.2003
Business Management -
PENN COLLEGE