Steven Man
Jacksonville,Jacksonville
Summary
Operations leader with experience managing multiple locations and teams of 30–40 employees. Skilled in scheduling, logistics, and process improvements, with a hands-on approach to solving problems and keeping projects on track. Seeking a Project Manager role to apply operational experience to planning and executing successful initiatives.
Overview
11
11
years of professional experience
Work History
Multi-Unit Operation Manager
Bagels R Us
Jacksonville, FL
01.2021 - Current
- Oversaw day-to-day operations for 6 retail locations, growing from 3 stores during my tenure
- Expanded operations from 1 driver to 3 drivers and established a central warehouse/bakery to support all stores
- Managed 30–40 employees, more than doubling staff while maintaining operational standards
- Grew total revenue from $1.8M to $3.6M
- Handled scheduling, hiring, training, inventory, and logistics for multiple locations
- Supported underperforming stores and implemented process improvements to ensure consistent results
General Manager
Bagels R Us
Jacksonville, FL
04.2019 - 01.2021
- Ran daily operations of a busy store location
- Managed a team of 8 employees, including scheduling and shift coverage
- Hired and trained new staff
- Handled inventory and ordering to keep products stocked without over-ordering
- Dealt with customer issues and kept service running smoothly
- Kept the store on track with company standards for cleanliness and performance
Front of House Employee
Bagels R Us
Jacksonville, FL
08.2018 - 04.2019
- Took customer orders and handled register during busy shifts
- Helped keep the front area clean, stocked, and running smoothly
- Worked with the team to keep lines moving during peak hours
- Assisted with opening and closing tasks as needed
- Helped prep simple items and restock ingredients during slower times
- Handled customer issues when they came up and kept things moving
Team Member
Krispy Kreme
Jacksonville, FL
08.2015 - 08.2018
- Took customer orders and worked the register during busy periods
- Helped prepare and package orders quickly and accurately
- Kept the front area clean, stocked, and organized
- Worked with the team to keep lines moving and avoid long wait times
- Assisted with restocking and basic prep as needed
- Helped maintain a positive experience for customers during high-volume hours
Education
Associate of Science - Business Management
Florida State College
Jacksonville, FL12-2020
Certificate - Microsoft Office Certificate (Excel, Word, Outlook
Florida State College
Jacksonville, FL12-2020
Skills
- Multi-location operations & team leadership
- Staff scheduling, hiring, and training
- Inventory, warehouse, and logistics management
- Delivery coordination and route planning
- Process improvement & operational efficiency
- Microsoft Office (Excel, Word, Outlook)
- POS and scheduling software
- Customer service & issue resolution
Timeline
Multi-Unit Operation Manager
Bagels R Us
01.2021 - Current
General Manager
Bagels R Us
04.2019 - 01.2021
Front of House Employee
Bagels R Us
08.2018 - 04.2019
Team Member
Krispy Kreme
08.2015 - 08.2018
Associate of Science - Business Management
Florida State College
Certificate - Microsoft Office Certificate (Excel, Word, Outlook
Florida State College