Steven Markos
Tinton Falls,NJ
Summary
Motivated Individual with years of life experience. Skilled in building trusting relationships, critical on the spot thinking and interpersonal skills that are necessary to accomplishing resolutions regardless of the tasks that presents themselves.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SLEO Class II Police Officer
Cape May City Police Department
Cape May, NJ
04.2024 - Current
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Answered emergency calls for help from citizens and business owners.
Account Manager
The Beverage Works Of NY
Wall Township, NJ
10.2021 - 04.2024
- It was my responsibility to oversee all 125 accounts to ensure that all their needs are being met.
- Built and strengthened long-lasting client relationships based on the best service I can provide
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Introduced new processes to improve account and market tracking for better data analysis.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Bartender
Flagship Brewery
05.2020 - 04.2024
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
- Leveraged craft beer knowledge to make informed recommendations
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Associate
Buy Rite
Holmdel, NJ
03.2020 - 10.2021
- Hardworking team member bringing good understanding of stock management practices and excellent organizational skills
- Minimize loss with proper security and rotation procedures
- Unloaded incoming trucks, working closely with team members to quickly process shipments
- Increased customer satisfaction significantly within department.
Owner
Willowbrook Farms Deli
04.2018 - 02.2020
- Controlled day-to-day operations, including setting schedules and managing employees
- Achieved budget targets with effective expense controls and careful monitoring of employee work
- Handled team, customer, and vendor conflicts with knowledgeable, fair approach.
Education
GED -
Holmdel High School
Holmdel, NJ2013
Skills
- Communication
- Time Management
- Persuasive Negotiations
- Teamwork and Collaboration
- Customer Service
- Issue Resolution
Certification
NJ Class II Law Enforcement Officer PTC
Timeline
SLEO Class II Police Officer
Cape May City Police Department
04.2024 - Current
Account Manager
The Beverage Works Of NY
10.2021 - 04.2024
Bartender
Flagship Brewery
05.2020 - 04.2024
Associate
Buy Rite
03.2020 - 10.2021
Owner
Willowbrook Farms Deli
04.2018 - 02.2020
GED -
Holmdel High School