STEVEN MARTINEZ
Sacramento,California
Summary
Assist in providing client services within wide variety of fields, with strong foundation in psychology, rehabilitation and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.
Overview
4
4
years of professional experience
Work History
Care Coordinator
Urban Alchemy
02.2020 - Current
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Implemented tailored communication strategies for each client, ensuring clear understanding of services and expectations.
- Managed high-priority escalations effectively, minimizing negative impact on the organization''s reputation and revenue streams.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Provided information and referrals to community partners and other treatment providers.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Trained staff on operating procedures and company services.
Addiction Counselor
Joe Healy Detox (Baker Places Inc.)
05.2020 - 09.2020
- Enhanced patient recovery by developing and implementing tailored treatment plans for each individual.
- Improved client retention rates by providing empathetic support and guidance throughout the recovery process.
- Reduced relapse occurrences by conducting regular follow-ups and reinforcing coping strategies.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients, addressing physical, emotional, and mental health needs.
- Conducted thorough assessments to accurately diagnose individuals struggling with substance use disorders or co-occurring mental health conditions.
Education
Addiction Counseling / Social And Behavior Science
Palo Verde College
Blythe, CANo Degree - Addiction Counseling
Options Drug And Alcohol Counselors School
Berkeley, CA02.2018
Skills
- Progress Monitoring
- Multidisciplinary Team Collaboration
- Goal Setting
- Patient Education
Additional Information
Working experience with clients with co-occurring disorders,homelessness and trama. Over view of addiction,Neurobiology and Pharmacology,case management, Law and Ethics, San Francisco homeless Management Information System training, Alameda county Homeless Management Information system training, De-escalation training, Trama informed lenses training, Active Listener, Problem solving.
Timeline
Addiction Counselor
Joe Healy Detox (Baker Places Inc.)
05.2020 - 09.2020
Care Coordinator
Urban Alchemy
02.2020 - Current
Addiction Counseling / Social And Behavior Science
Palo Verde College
No Degree - Addiction Counseling
Options Drug And Alcohol Counselors School
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