Steven Martinez
Hacienda Heights
Summary
Compassionate caretaker with a proven track record at IHSS In Home Support Services, enhancing client well-being through personalized care plans and effective communication. Skilled in safety protocols and customer relations, I foster trust and satisfaction, ensuring a dignified living environment while adeptly managing medication schedules and responding to health changes.
As well as proven sales associate with a good track record. Always on time, responsible, and trustworthy. As well as a passion for interacting with people.
Overview
6
6
years of professional experience
Work History
Caretaker
IHSS In Home Support Services
Traveling
03.2024 - 12.2025
- Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility and personal hygiene, promoting independence and dignity.
- Developed individualized care plans tailored to client needs, enhancing overall well-being.
- Coordinated communication between healthcare providers and families, ensuring continuity of care.
- Monitored client health status, reporting changes to appropriate healthcare professionals promptly.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Enhanced living spaces, leading regular maintenance and repair efforts.
- Managed medication schedules for residents to ensure timely and accurate administration.
- Improved communication with families, providing regular updates on their loved ones' care.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
Sales Associate
Shell Gas Station
1107 S Hacienda Blvd, Hacienda Heights, CA 91745
01.2020 - 10.2023
- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Maintained inventory levels through regular stock checks and organization of merchandise displays.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to achieve sales goals and improve store performance.
- Provided product knowledge to customers, fostering informed purchasing decisions and loyalty.
- Supported promotional activities by setting up displays and arranging merchandise according to guidelines.
- Resolved customer inquiries and complaints promptly, contributing to a positive shopping environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Science - Computer Information Tech
Rio Hondo College
Whittier, CA12.2024
Skills
- Housekeeping tasks
- Personal care
- Safety awareness
- Meal preparation
- Event setup
- Customer relations
- Clear communication
- Customer service
- Safety protocols
- Decision-making
- Team coordination
- Problem-solving
- Timekeeping
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Caretaker
IHSS In Home Support Services
03.2024 - 12.2025
Sales Associate
Shell Gas Station
01.2020 - 10.2023
Associate of Science - Computer Information Tech
Rio Hondo College