Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEVEN MASSIE

Wixom

Summary

Dynamic and results-driven logistics and retail team leader with 6 years of combined experience in supply chain coordination, inventory management, and customer-focused retail operations actively seeking a long-term opportunity where leadership, dedication, and strategic thinking can contribute to sustained success and growth. Proven track record of leading high-performing teams, optimizing workflows, and driving operational efficiency in fast-paced environments. Skilled in cross-functional communication, problem-solving, and adapting to evolving business needs. Adept at managing complex logistics schedules while ensuring accuracy and timeliness. Known for fostering team morale, improving service levels, and maintaining strong vendor and customer relationships.

Overview

6
6
years of professional experience

Work History

Order Fulfillment

Self-Employed
11.2024 - Current
  • Provided fast, courteous, and solution-oriented communication to address shipping issues, returns, and order questions, maintaining a high customer satisfaction rate of 99.7% over 700+ orders.
  • Maintained detailed inventory records and reduced errors through improved tracking systems and regular audits.
  • Oversaw the entire order fulfillment lifecycle-from inventory intake, and picking/packing, to shipping and returns processing.

Front End Member Team Lead

Sam's Club
12.2023 - 11.2024
  • Supervised and motivated a team of associates to achieve daily sales, merchandising, and operational goals in a high-volume retail warehouse environment.
  • Ensured compliance with company policies, safety standards, and SOPs, maintaining a clean, organized, and member-ready environment at all times.
  • Trained, coached, and mentored team members, providing performance feedback and supporting their development to improve productivity and service quality.
  • Collaborated with club managers and other department leads to execute strategic plans, support promotional rollouts, and optimize member satisfaction.

Logistics Coordinator / Operations Lead

Expeditors International of Washington
10.2019 - 09.2023
  • Met daily business demands by coordinating team operations and logistics for multiple well renowned automotive and aviation customers including Rivian, Fiat Chrysler Auto, Boeing, Delta, Raytheon, Airbus, LATAM, and more.
  • Exercised conflict resolution to prevent, minimize, and resolve problems on time-sensitive temperature controlled shipments, while building constructive relationships with prominent pharmaceutical companies such as Pfizer and Johnson & Johnson during the Covid19 Pandemic.
  • Successfully collaborated with individuals across North and South America, Europe, APAC, and MAIR regions while building relationships and insuring a smooth international shipping experience for our customers.
  • Resolved and escalated customer concerns with an emphasis on positive attitude and excellent customer service.
  • Handled large and complex data to analyze business operations and needs for adaption to future operational procedures.

Education

Bachelor of Arts - History

Michigan State University
East Lansing, Michigan
05-2018

Skills

  • Customer Relations & Communication
  • Staff Supervision
  • Operations Management
  • Logistics Coordination
  • Reliability, Work Ethic, Time Management
  • Adaptable Problem Solver

Timeline

Order Fulfillment

Self-Employed
11.2024 - Current

Front End Member Team Lead

Sam's Club
12.2023 - 11.2024

Logistics Coordinator / Operations Lead

Expeditors International of Washington
10.2019 - 09.2023

Bachelor of Arts - History

Michigan State University

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