STEVEN MATTSON
Minneapolis,MN
Summary
Professional Service Director with a strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives while maintaining compliance with all federal, state and local regulations.
Overview
26
26
years of professional experience
Work History
Director of Service
Nuss Truck and Equipment
01.2024 - Current
- Directed operations of 10 service departments spanning MN, WI, and MO.
- Oversee comprehensive building and grounds maintenance, and facility repairs as needed.
- Implemented essential safety measures to foster a productive workplace atmosphere.
- Monitored and maintained compliance with applicable state and local regulations, including, but not limited to transportation regulations.
- Developed training programs to enhance staff skills and performance in customer service.
- Fostered strong relationships with clients, enhancing customer satisfaction and loyalty through effective communication.
- Led service team to ensure timely repairs and maintenance for equipment operations.
Service Manager
Nuss Truck And Equipment
01.2010 - 01.2024
- Oversaw all operations of Mack and Volvo service department, ensuring compliance with OEM policies.
- Trained and mentored staff to facilitate seamless adoption of new programs.
- Led team meetings focused on improving service operations and addressing common customer concerns effectively.
- Implemented innovative initiatives that boosted employee loyalty and reduced turnover.
- Maintained project quality through active management and direct involvement.
- Established clear benchmarks to enhance team productivity and service quality.
- Managed building repairs and maintenance, executing hands-on tasks as required.
- Track, manage and maintain a fleet of mobile service trucks to ensure compliance with all state and federal regulations, including MNDOT, OSHA, MSHA and IFTA guidelines.
- Managed team performance, providing coaching and mentorship to enhance skills and productivity.
Service Writer
Nuss Truck & Equipment
06.2006 - 12.2009
- Built long-term customer relationships and advised customers on purchases and promotions.
- Developed detailed work orders, ensuring accuracy in labor and parts tracking for each job.
- Collaborated with technicians to assess repair requirements and prioritize urgent service requests.
- Implemented process improvements that enhanced service delivery efficiency and customer satisfaction rates.
Service Technician
Emergency Apparatus Maintenance
01.2005 - 05.2009
- Diagnosed mechanical issues in emergency vehicles, ensuring optimal performance and safety compliance.
- Maintained and managed mobile service truck and scheduled accordingly.
- Performed routine maintenance on fire apparatus and rescue equipment, enhancing reliability and operational readiness.
Parts Counterman
Nuss Truck & Equipment
09.2005 - 06.2006
- Collaborated with sales and service departments to ensure smooth work flow and efficient organization operations.
- Provided outstanding customer service for both walk in and phone customers.
- Processed parts orders accurately and efficiently to meet customer demands.
- Assisted customers in identifying and selecting appropriate parts for repairs and maintenance.
Service Technician
Nuss Truck And Equipment
12.1999 - 01.2005
- Serviced Mack and Volvo Trucks to ensure expedient repair and minimal downtime.
- Accurately read, understood, and carried out written instructions.
- Performed in chassis overhauls on several different Mack and Volvo engines. (E6, E7, E9, D12, D7)
- Dyno technician for any and all diag or low power complaints.
- Maintain Mater Certification through OEM training path.
Education
Course Completed. - Diesel Tech
St Paul Tech
St. Paul, MnSkills
- Facility maintenance
- Budget management
- Technical support
- Staff leadership
- Task delegation
- Team leadership
- Customer service
- Positive attitude
Timeline
Director of Service
Nuss Truck and Equipment
01.2024 - Current
Service Manager
Nuss Truck And Equipment
01.2010 - 01.2024
Service Writer
Nuss Truck & Equipment
06.2006 - 12.2009
Parts Counterman
Nuss Truck & Equipment
09.2005 - 06.2006
Service Technician
Emergency Apparatus Maintenance
01.2005 - 05.2009
Service Technician
Nuss Truck And Equipment
12.1999 - 01.2005
Course Completed. - Diesel Tech
St Paul Tech