Steven M. Bragg
Casa Grande,AZ
Summary
Customer-oriented professional seeking part-time Retail and Customer Service position. Utilizes military and customer service experience to enhance service delivery, ensure inventory accuracy, and streamline store operations. Available early mornings, evenings, and weekends, excelling in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Group Fitness Instructor
Jab Fitness
2024.09 - Current
- Designed dynamic group fitness classes for diverse skill levels and goals.
- Led engaging workouts that fostered community and motivation among participants.
- Demonstrated proper exercise techniques to ensure participant safety and effectiveness.
- Evaluated client objectives to enhance retention to enhance gym member retention and motivate individuals to sustain their fitness routines.
- Onboarding high volume of daily gym members, foster rapport and create a supportive community environment.
Customer Services Coordinator
University of Arizona Global Campus
2023.10 - 2025.01
- Coordinated customer service activities for diverse student needs and inquiries.
- Assisted students with enrollment processes and academic program questions.
- Managed communication between departments to ensure timely support for students.
- Supported individuals navigating complex regulatory processes by clearly and empathetically explaining financial guidelines.
- Audited high volume of digital records for 100% accuracy in data entry, scheduling, and processing timelines.
Independent Consultant / Sales Representative
Our World Energy & Fusion Power
2022.05 - 2023.12
- Cultivated face-to-face relationships with residential clients, identifying household needs and tailoring cost-saving solutions to enhance client satisfaction.
- Conducted on-site assessments and presented technical details clearly to ensure client understanding and satisfaction.
- Led strategic initiatives for renewable energy projects and fusion power research.
- Collaborated with cross-functional teams to develop innovative energy solutions.
- Analyzed market trends to inform project direction and investment strategies.
Student Services Lead / Analyst
Mesa Community College
2017.05 - 2022.09
- Guided clients through registration, goal setting, and problem-solving for a high-volume campus department, enhancing overall client satisfaction.
- Trained and supervised front-line staff while scheduling shifts to optimize daily workflow and deliver exceptional customer service.
- Managed inventory tracking and audit preparation, streamlining departmental reporting processes.
Office Assistant & Customer Support
Mesa Community College / Veteran Affairs
2013.12 - 2017.05
- Managed front-counter operations, welcomed guests, answered high-volume inquiries, and resolved issues to enhance customer satisfaction.
- Supported veterans in completing paperwork and documentation processes efficiently.
- Coordinated appointments and schedules for veteran services staff.
- Operated office machinery, maintained organized digital and physical filing systems, and monitored office supply inventory to ensure smooth office functioning.
- Oversaw office supply inventory management at the Veterans Affairs office.
Squad Leader / Team Member
United States Army
2005.03 - 2011.10
- Led training exercises for troops to enhance combat readiness and teamwork.
- Ensured safety protocols, risk management, and situational awareness in high-pressure environments to protect team and mission integrity.
- Coordinated logistics for equipment and supplies during field operations.
- Facilitated transportation and distribution of supplies and equipment to ensure operational efficiency., vehicle operations, and physical reconnaissance tasks, collaborating with the team to achieve daily objectives effectively.
- Oversaw daily operations and responsibilities to ensure mission objectives were consistently met. to ensure mission objectives were met efficiently.
Education
Associate Degree -
Mesa Community College
Skills
- Customer Service & Sales: Client consultation, conflict resolution, point-of-sale systems
- Team Leadership: Training staff, coordinating schedules, and managing workflows
- Operations & Logistics: Inventory control, organizing stock, and workspace safety
- Tech Literacy: Proficient in Microsoft Office (Excel, Word), database entry, and POS technology
Personal Information
Availability: mornings, early afternoons, and weekends
Timeline
Group Fitness Instructor
Jab Fitness
2024.09 - Current
Customer Services Coordinator
University of Arizona Global Campus
2023.10 - 2025.01
Independent Consultant / Sales Representative
Our World Energy & Fusion Power
2022.05 - 2023.12
Student Services Lead / Analyst
Mesa Community College
2017.05 - 2022.09
Office Assistant & Customer Support
Mesa Community College / Veteran Affairs
2013.12 - 2017.05
Squad Leader / Team Member
United States Army
2005.03 - 2011.10
Associate Degree -
Mesa Community College