Steven McLaughlin
Parma,OH
Summary
A versatile and adaptable professional with experience in substance abuse intake coordination, education, IT, and digital marketing. Proficient in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity. Seeking a case manager position that will utilize my skills and experience in the mental health and substance abuse field.
Overview
10
10
years of professional experience
Work History
Substance Abuse Intake Coordinator
Zinnia Health
03.2023 - 03.2024
- Conducted intake interviews and coordinated with a team of medical professionals and staff members to assist individuals seeking mental health and substance abuse treatment
- Coordinated travel plans for individuals since Zinnia's facilities are nationwide
- Communicated itineraries with individuals' family members and worked with a team to ensure that everyone was directed to a facility that best suited their needs.
Tier 1 VoIP Support Engineer
TTX, Inc.
11.2020 - 09.2022
- Fielded incoming calls to the help desk and assisted in maintaining clients' Mitel/Shoretel business phone networks
- Engaged in engineering solutions and troubleshooting a wide variety of issues which clients experienced with their phone systems
- Routed calls to the proper technicians and provided upgrades and updates to systems when necessary.
Independent Digital Marketing Specialist
Rubber City Search
11.2016 - 11.2020
- Contracted work through local web developers to build and increase the digital footprint of clients through improving their website's SEO, UX, and UI
- Increased traffic to clients' websites and ultimately conversions through additional PPC and social media campaigns
- Oversaw billing, marketing, and all other aspects of daily operations as the sole owner and operator.
Digital Marketing Specialist
WiredViews
10.2013 - 11.2016
- Developed and managed SEO, PPC, and social media campaigns for national brands to increase web traffic and digital conversions
- Assisted in drafting sales proposals, UX assessments, analyzing web traffic data, writing case studies, and managing interns.
Education
Bachelor of Arts - Peace And Conflict Resolution Studies
Kent State University
Kent, OH05.2009
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Google Analytics, Google Ads, Google Search Console
- Facebook Ads, Instagram Ads, Twitter Ads, LinkedIn Ads
- Mitel/Shoretel Connect, Mitel/Shoretel Director
- WordPress, Shopify, Squarespace
- HTML, CSS, JavaScript
- Appointment Scheduling
- Insurance Verification
- Cross-cultural sensitivity
- Multitasking and Organization
- Relationship Building
Timeline
Substance Abuse Intake Coordinator
Zinnia Health
03.2023 - 03.2024
Tier 1 VoIP Support Engineer
TTX, Inc.
11.2020 - 09.2022
Independent Digital Marketing Specialist
Rubber City Search
11.2016 - 11.2020
Digital Marketing Specialist
WiredViews
10.2013 - 11.2016
Bachelor of Arts - Peace And Conflict Resolution Studies
Kent State University
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