Steven McLaughlin
Irmo
Summary
Results-driven conservation engagement professional skilled in delivering educational programs and enhancing visitor experiences. Known for strong collaboration and adaptability, contributing to improved curriculum and participant engagement through effective communication.
Overview
7
7
years of professional experience
Work History
Senior Conservation Engagement Instructor
Riverbanks Zoo and Garden
Columbia, SC
09.2024 - Current
- Performed engaging educational programs for diverse audiences, enhancing visitor experiences.
- Evaluated participant feedback to refine educational content and improve engagement.
- Conducted presentations on wildlife conservation, fostering knowledge among visitors.
- Maintained up-to-date knowledge of animal behaviors and habitats for accurate education delivery.
- Facilitated hands-on activities promoting conservation awareness and animal care.
- Collaborated with team members to create interactive exhibits and demonstrations.
- Assisted in training new instructors on curriculum delivery and best practices.
Conservation Engagement Instructor
Riverbanks Zoo and Garden
Columbia, SC
06.2021 - 09.2024
- Facilitated interactive presentations to diverse audiences, promoting awareness of conservation issues.
- Collaborated with team members to design and implement curriculum aligned with organizational goals.
- Trained and mentored junior instructors, fostering a collaborative learning environment.
- Evaluated program effectiveness through participant feedback and made recommendations for improvements.
- Performed daily talks and backstage tours to inform and educate guests.
- Provided informal education at various habitats, most commonly at Kangaroo Walkabout and the Lorikeet Experience.
Guest Engagement Ambassador
Riverbanks Zoo and Garden
Columbia, SC
05.2019 - 03.2020
- Collaborated with team members to enhance guest experiences and engagement.
- Assisted in organizing educational programs and events for diverse audiences.
- Educated visitors on animal behavior and conservation efforts.
- Provided daily talks and animal encounters for guests.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted guests to create a welcoming atmosphere.
Education
Associate of Science - Music/Entertainment Management
Art Institute of Atlanta
GA07-1995
Skills
- Subject matter expert
- Instruction delivery
- Public speaking
- Effective presentations
- Progress evaluations
- Strong communication skills
- Adaptable approach
- Conflict resolution
- Environmental awareness
- Diversity and inclusion
- Positive learning environment
- Collaborative team player
- Team collaboration
- Problem-solving
- Collaboration skills
- Interpersonal and social skills
- Positive feedback
Timeline
Senior Conservation Engagement Instructor
Riverbanks Zoo and Garden
09.2024 - Current
Conservation Engagement Instructor
Riverbanks Zoo and Garden
06.2021 - 09.2024
Guest Engagement Ambassador
Riverbanks Zoo and Garden
05.2019 - 03.2020
Associate of Science - Music/Entertainment Management
Art Institute of Atlanta