Steven Mendoza
Fallston,MD
Summary
Sales professional with a strong history of driving growth through strategic partnerships. Recognized in multiple presidents' clubs and awarded 'top gun' for highest revenue generation. Skilled in developing customer retention strategies and expanding market presence across key regions.
Overview
25
25
years of professional experience
Work History
Senior Account Executive
ECAM
Hanover, United States
06.2025 - Current
- Work directly with our customer success team to develop customer retention, development, and growth strategies that have led to amazing (and measurable) growth of critical accounts across assigned regions.
- Collaborated with teams to identify and target sales areas, partnering with marketing and business development to develop and implement strategies in new and existing markets.
- Coordinated with engineering, operations, and installation teams to quote, propose, and secure installations for new and existing customers.
- I am currently opening markets in the Raleigh-Durham and Charlotte areas in the east and the Seattle and Portland areas in the west.
- Areas of focus have included the Baltimore/Washington Metro Region, Northern Virginia, Richmond, Roanoke, and Virginia Beach areas.
- Collaborated with team members to align efforts toward common goals and improve project outcomes.
Senior Account Executive
Stealth Monitoring
Hanover, MD
05.2023 - 06.2025
- Collaborated with cross-functional teams to identify and target sales opportunities.
Developed and implemented strategies for new and existing markets alongside marketing and business development teams.
Coordinated with engineering operations and installation teams to quote, propose, and install solutions for customers.
Partnered with customer success teams to create retention strategies, boosting growth of critical accounts across assigned regions. - Established strong relationships with clients to gain insights into their needs and goals, facilitating tailored solutions.
- Led strategic planning sessions to align account objectives with company vision.
- Coordinated cross-functional teams to deliver integrated solutions for clients, ensuring seamless execution and client satisfaction.
Regional Sales Manager
Eyewitness Surveillance
, Mid Atlantic
04.2017 - 05.2023
- Developed regional sales strategies for security and surveillance solutions.
- Increased market saturation in assigned market from 24% to 60%, driving revenue growth.
- Led team meetings to align goals with company objectives.
- Trained and mentored new sales representatives on product knowledge.
- Implemented remote interactive video surveillance and monitoring, strengthening security protocols.
Director of Account Management
Eyewitness Surveillance
07.2015 - 03.2017
- Remote Interactive Video Surveillance & Monitoring
- Directed account management strategies, improving client satisfaction and retention.
- Oversaw team performance, mentoring account managers to foster professional growth.
- Developed training programs for new account management staff, ensuring effective onboarding.
Solutions Consultant
ClientTrack
12.2014 - 05.2015
Senior Account Manager
Social Solutions
Baltimore, Area
08.2011 - 11.2014
- Senior Account Manager for international company focused on enabling better delivery of programs at all levels of non-profit, government, foundation and social services organizations, utilizing proprietary ETO software.
- Manage $3M recurring customer revenue base with a retention rate in excess of 94%.
- Successfully implement programs to maximize customer service, client retention, and sales of products and licenses to over 170 organizations in Northeast region of the United States.
- Monitored customer satisfaction using NPS, analyzing trends to inform retention strategies.
- Organized regional Lunch-and-Learn meetings and national webinars, generating new business opportunities for outside sales team.
- Scope technical requirements for reporting, customization and database configuration to prepare Statements of Work and Change Orders.
- Special accomplishments: Hit all year-over-year increases in quota targets. Named 'Employee of the Quarter' for 2nd quarter, 2013.
Senior Sales Director
Social Solutions
01.2003 - 01.2011
- Managed entire sales cycle including initial pre-qualification, mission critical needs analysis, designing client value propositions, working with Solutions Engineers to formally present solutions and proof of concept, and proposal and bid preparation.
- Managed strategic plan execution, monitored results and pipeline levels, and delivered accurate sales forecasts to Senior Vice President of Sales and Director, ensuring alignment with company goals.
- Developed targeted business plans for key markets including Chicago, St. Louis, Milwaukee, Baltimore, Washington D.C., and Florida, driving regional sales initiatives.
- Generated new business through lead development, cold-calling, relationship-building, and effective pipeline management, contributing to overall sales growth.
- Conducted database systems presentations for prospective customers in person and on web-based platforms.
- Participated in networking groups, professional organizations, conferences and community activities to foster new leads.
- Responded to inbound communications from prospect agencies across the United States.
- Special accomplishments: Sold in excess of $7M in new product licenses. Pioneered solution selling approach at Social Solutions Global, Inc., placing an emphasis on understanding customer needs and developing tailored products with provable results. Strategically transitioned sales model from one-time license fee to recurring SaaS subscription model. Opened and developed new markets across the United States.
Program Director
Living Classrooms Foundation
Baltimore, MD
06.2001 - 06.2003
- Coordinated network of employers to create job opportunities for youth referred from DJS, DSS, and the community
- Recruited and guided youth referred from DJS, DSS, and the community into employment opportunities, ensuring successful placements
- Managed a team of case managers, mentor coordinators, and community providers to assist youth in job retention, education, and personal growth
Education
Bachelor of Arts (B.A.) - Sociology and Anthropology
New Mexico Highlands University
Las Vegas, NM01-1996
High School Diploma -
Bourne High School
Bourne 05-1987
Some College (No Degree) -
Massachusetts College of Liberal Arts
North Adams, MASkills
- Sales forecasting
- Lead generation
- New territory development
- Account retention
- Key account management
- Pipeline management
- CRM proficiency
- Strategic planning
- Negotiation skills
- Effective communication
- Relationship management
- Problem solving
Websites
Personal Information
Title: Senior Account Executive
Timeline
Senior Account Executive
ECAM
06.2025 - Current
Senior Account Executive
Stealth Monitoring
05.2023 - 06.2025
Regional Sales Manager
Eyewitness Surveillance
04.2017 - 05.2023
Director of Account Management
Eyewitness Surveillance
07.2015 - 03.2017
Solutions Consultant
ClientTrack
12.2014 - 05.2015
Senior Account Manager
Social Solutions
08.2011 - 11.2014
Senior Sales Director
Social Solutions
01.2003 - 01.2011
Program Director
Living Classrooms Foundation
06.2001 - 06.2003
Bachelor of Arts (B.A.) - Sociology and Anthropology
New Mexico Highlands University
High School Diploma -
Bourne High School
Some College (No Degree) -
Massachusetts College of Liberal Arts