Steven Mercado
Lake Havasu City,AZ
Summary
I have over 42 years experience in the marine industry on a broad range of vessels and power systems. I have developed and supervised multiple service departments over the years. I have trained some of the finest marine technicians in the industry. I work well with sales departments and understand their needs from the service dept. I have been told I have a very "Even Keel" personality and it has served me well. Even after 42 years I still truly enjoy the marine industry and every opportunity it presents. I bring with me over four decades of Marine technical and management experience. With that and my work ethic, I feel I can benefit any company I am employed with.
Overview
42
42
years of professional experience
Work History
Marine Service/Parts/Warranty Department Sup
J.R Motor Sales and Service
Lake Havasu City, AZ
05.2024 - Current
- Manage all aspects of the marine service department.
- Customer point of contact from check-in to completion.
- Control workflow, schedules, and technician assignment.
- Supervise technical issues, should they arise, along with quality control.
- Prepare estimates, confirm approvals, control billing, and collection.
- Marine Parts Department supervisor, which includes inventory control, parts sourcing, ordering, and organization.
- Marine Warranty supervisor, which includes point of contact with boat and engine manufacturers as related to warranty issues. Provide documentation, images, estimates, and parts ordering, along with processing billing and collection.
- Service and warranty provided for multiple boat and engine manufacturers, including Mercury, Yamaha, Volvo Penta, Suzuki, and Cummins.
Instructor
Marine Mechanics Institute
Orlando, FL
10.2020 - 05.2023
- Train new marine technicians in a blended learning system at an accredited marine technical school.
- Student completion rate of 93% and awarded 'Rookie Instructor of the Year' and 'Spirit of Ownership' awards in 2021.
Service Manager
First Watch Marine
San Diego, CA
08.2020 - 10.2020
- Company Overview: Mercury dealer
- Service manager/ lead technician
- Provide technical support on junior technicians
- Schedule service, oversee all repairs and quality control
- Perform advance troubleshooting and point of contact for customer
- Mercury dealer
Marine Technician
JR Motors
Lake Havasu City, AZ
02.2019 - 06.2019
- Company Overview: Mercury dealer
- Provide troubleshooting and repair on a broad range of vessels and marine engines
- Mercury dealer
Lead Technician
Cowboys RV Marine Mart
Lake Havasu City, AZ
03.2018 - 02.2019
- Company Overview: Mercury dealer, Volvo Penta dealer
- Lead technician, provide troubleshooting and repair on a broad range of vessels and power systems
- Mercury dealer, Volvo Penta dealer
Business Owner
Oceanfront Marine
Santa Ana, CA
09.2014 - 03.2018
- Led start up and opening of Marine repair business
- Provide business development, creation of operational procedures along with work flow planning
- Set pricing structures according to market analytics and emerging trends
- Owner/ Lead Technician performing advanced diagnostics and repairs on a variety of vessels as an outside contractor for other Marine repair firms
Lead Technician
Sun Country Marine
Newport Beach, CA
09.2011 - 09.2014
- Company Overview: Mercury dealer, Volvo Penta
- Lead Technician, stern drive specialist, gas and diesel engines, systems, drive line
- Complete repower and refit of variety of vessels
- Perform pre delivery and new boat set up
- Oversee junior technicians
- Mercury dealer, Volvo Penta
Shop Foreman
Kozwel Boatworks
Santa Ana, CA
05.2011 - 09.2014
- Company Overview: Dealer for Volvo Penta, Crusader
- Shop Foreman, customer point of contact, oversee junior technicians, schedule work load, billing, quality control
- Advance troubleshooting and repairs of both gas and diesel engines, inboard transmission, stern drives, IPS pod drives
- Dealer for Volvo Penta, Crusader
Education
2 & 4 Stroke Outboard Technology
Yamaha Marine
Orlando, FL02-2022
Certified Marine Technician - Recertified Program
Mercury Marine
Hayward, CA05.1994
Certified Marine Technician -
Volvo Penta of America
Hayward, CA03.1983
Certified Heavy Diesel Technician -
Universal Technical Institute of Arizona
Avondale, AZ05.1982
Skills
- Service Department Management
- Customer point of contact
- Time management
- Computer skills
- Technical Diagnostics
- Part department management
- Warranty department management
- Vessel operation
- ABYC member
Affiliations
- In my down town I enjoy working on my classic truck. I enjoy visiting with my kids and grandchildren, hitting the town for restaurants, live music shows, etc.
Accomplishments
- At 24 years I was one of the youngest to join the ranks of Volvo Penta Heavy Diesel Certified Technicians 1987
- As a instructor at Marine Mechanic Institute I received the Rookie Instructor of the Year with a student success rate of 93% in the Associates Degree program.
- ABYC member to continue my education and contribution to the Marine Industry
Timeline
Marine Service/Parts/Warranty Department Sup
J.R Motor Sales and Service
05.2024 - Current
Instructor
Marine Mechanics Institute
10.2020 - 05.2023
Service Manager
First Watch Marine
08.2020 - 10.2020
Marine Technician
JR Motors
02.2019 - 06.2019
Lead Technician
Cowboys RV Marine Mart
03.2018 - 02.2019
Business Owner
Oceanfront Marine
09.2014 - 03.2018
Lead Technician
Sun Country Marine
09.2011 - 09.2014
Shop Foreman
Kozwel Boatworks
05.2011 - 09.2014
2 & 4 Stroke Outboard Technology
Yamaha Marine
Certified Marine Technician - Recertified Program
Mercury Marine
Certified Marine Technician -
Volvo Penta of America
Certified Heavy Diesel Technician -
Universal Technical Institute of Arizona
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