Steven Michael Campbell

• Developed and implemented operational strategies to enhance customer engagement and retention.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.

Built the business from the ground up, was running camps for youth ages 6-18 for both baseball and softball, as well as group lessons, individual lessons for hitting, fielding, pitching, speed and agility and strength and conditioning.

• Oversaw daily operations, ensuring optimal facility management and resource allocation.
• Streamlined scheduling processes to maximize fieldhouse usage and event organization efficiency.
• Developed and implemented operational strategies to enhance customer engagement and retention.
• Oversaw financial operations, including budgeting, forecasting, and expense management to ensure fiscal health.
• Oversaw daily business tasks to ensure smooth operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Cultivated partnerships with local organizations to promote community events and programming initiatives.

• Installed fiber to the premises, enhancing connectivity for customers
• Installed DSL and POTS services for business and residential customers, ensuring reliable communication
• Troubleshoot and repair outside plant facilities
• Trained new hires in the field, equipping them with essential skills for service excellence
• Assisted with administrative tasks in central office

• Prospected and maintained customer base to drive sales growth
• Delivered in-person and web-based proposals to engage customers
• Scheduled technicians for job assignments to complete jobs
• Schedule Techs to complete jobs

• Prospected new clients and maintained large customer base to drive sales growth
• Delivered in-person and web-based proposals and training to enhance customer understanding
• Provide in person and web-based proposals to customers and training
• Presented telematics solutions to fleet managers, including Geotab, XRS, Spireon, and Aetsoft to address client needs

• Achieved sales targets for gross units through strategic planning
• Advised customers on new products and services to enhance their experience
• Acquired, maintained, and serviced small business accounts while selling small business apps to deliver comprehensive solutions

• Picked products from shelves and assembled customer orders for timely shipping.
• Achieved UPH (Units per Hour) goals to support operational productivity.
• Assisted customers during peak shopping seasons

• Supported hospitals with laparoscopic and endoscopic surgical equipment, ensuring availability for procedures.
• Managed inventory and ordered products for hospitals, facilitating timely access to necessary surgical supplies.
• Executed repair and maintenance of all instrumentation in the operating room.

• Coordinated security personnel for on-site protection of equipment.
• Developed weekly work schedules for 12 – 14 employees to ensure adequate coverage.
• Responsible for payroll.

• Patrolled designated areas, detected traffic violations, investigated criminal activities, conducted death investigations, and managed vehicle accidents to enhance community safety.
• Served and delivered all court papers, including subpoenas, civil summonses, and arrest warrants.
• Utilized face-to-face communication skills to de-escalate volatile situations and prevent escalation of violence.