Steven Miller
Tampa,FL
Summary
Dedicated and experienced customer service professional with specialized training in Computer User Support from ACI Learning. Proficient in Windows 10, network user support, and hardware failure resolutions with a strong emphasis on effective communication to efficiently address technical issues. A U.S. Navy veteran with an honorable discharge and in-active Secret Clearance.
Overview
8
8
years of professional experience
Work History
Aircraft Mechanic
Amentum
11.2023 - 04.2024
- Performed the meticulous handling of both loaded and unloaded airborne weaponry and stores, incorporating expert reconfiguration and rigorous functional testing of aircraft weapon release and control systems, missiles, and guns.
- Performed comprehensive functional tests on racks, launchers, adapters, and aircraft armament circuits in adherence to technical manuals, ensuring their operational readiness and continued reliability.
- Performed routine ammunition inventories and managed detailed stock records, punctiliously tracking lots and serial numbers for optimal accuracy and accountability.
- Thoroughly examined aircraft components for defects in order to uphold the safety and efficiency of aircraft operations.
Aircraft Technician
Aeroteams Aviation
01.2023 - 11.2023
- Conducted rigorous aircraft maintenance tasks to effectively address both scheduled preventive applications and unforeseen requirements, ensuring optimal performance and safety.
- Executed essential functions such as coordinating with customers, verifying configuration changes, conducting conformity and airworthiness inspections, and implementing necessary corrective actions for aircraft.
- Utilized power tools, gauges, and testing equipment proficiently to adjust, repair, and replace faulty components in aircraft.
- Efficiently fulfilled all necessary paperwork obligations for each task, including diligently documenting maintenance actions in aircraft logbooks.
IT Asset Specialist
Florida Blue
05.2022 - 08.2022
- Responsible for carefully and thoroughly receiving and inspecting all incoming and outgoing IT assets.
- Successfully updated, troubleshot, and configured IT assets in alignment with departmental standards.
- Assured that all assets are in full compliance with the department's stringent hardware and software security protocols.
- Responsible for diligently maintaining a precise inventory database encompassing the company's hardware, software, and upkeep for IT products.
Aviation Ordnanceman
United States Navy
02.2017 - 02.2022
- Conducted thorough inspections, comprehensive maintenance, and meticulous repairs on F/A-18 aircraft mechanical, electrical, and armament systems.
- Oversaw and directed weapon loading team personnel in the safe handling and thorough inspection of a range of missiles, bombs, and ammunition.
- Boosted operational efficiency by overseeing equipment and assets to ensure optimal performance and functionality.
- Contributed to identifying and resolving technical issues related to naval aviation weapon systems and avionics.
Automotive Technician
Jeep Chrysler Dodge
01.2016 - 02.2017
- Identified and remedied faulty vehicle components by making necessary adjustments, repairs, or replacements.
- Improved performance and rectified issues by reconstructing systems and individual components.
- Fine-tuned automotive systems and components to maximize efficiency and extend their lifespan.
- Achieved the maintenance and organization objectives by successfully delivering the related outcomes.
Education
Associates in Cybersecurity -
St. Petersburg College
Computer User Support Specialist -
ACI Learning
01.2022
Skills
- Customer & Client Service
- Office 365
- Technical Support
- End User Support
- Windows 10
- Configuring Software
- Operating Systems
- Software & Hardware
- Analytical Skills
Timeline
Aircraft Mechanic
Amentum
11.2023 - 04.2024
Aircraft Technician
Aeroteams Aviation
01.2023 - 11.2023
IT Asset Specialist
Florida Blue
05.2022 - 08.2022
Aviation Ordnanceman
United States Navy
02.2017 - 02.2022
Automotive Technician
Jeep Chrysler Dodge
01.2016 - 02.2017
Associates in Cybersecurity -
St. Petersburg College
Computer User Support Specialist -
ACI Learning
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