Aimee Rowlands
Antique Market Place
Greensboro,US
7
years of professional experience
An experienced professional looking for a role in the customer service world. Skilled in account management, customer service, processing transactions, and problem solving. Devoted to welcoming customers and providing one-of-a-kind service. Demonstrates good time management and strong teamwork skills, with a positive attitude. Ready to tackle new challenges!
Work History
Antique Store Clerk
4 Months- Performed open and closing tasks - including balancing, deposits, and inventory.
- Provided outstanding customer service via phone inquiries, and answering questions thoroughly.
- Executed sales, and managed the POS system.
- Handled Debit, Cash, or Check transactions.
- Negotiated with vendors, for customers’ benefit.
- Assisted customers with product details, and purchase decisions.
- Represented company respectfully when speaking to customers.
- Maintained clean, safe, and welcoming sales areas for shoppers and staff.
- Maintained cleanliness of store by sweeping, and dusting.
Nail Technician Instructor
7 Months- Educated 20 students in nail techniques, diseases, disorders, and chemical knowledge, preparing them for state licensure.
- Maintained hygienic and safe state regulations for Cosmetology.
- Delivered comprehensive State Board of Cosmetology training through theory and practical exams, enhancing student readiness for certification.
- Maintained hygienic and safe state regulations for cosmetology.
- Engaged with clients to understand their goals and provide tailored recommendations.
- Maintained cleanliness of communal salon spaces to promote a safe and welcoming environment.
- Performed manicures, pedicures, and nail enhancements with consistent attention to sanitation and client comfort.
- Maintained sterilization protocols for tools, workstations, and supplies to support safe service delivery.
- Consulted with clients to identify preferences, assess nail condition, and recommend appropriate treatments.
- Sanitized equipment and restocked service areas to maintain organized, ready-to-use workspace.
Business Director
1 Year 11 Months- Implemented a new CRM system.
- Created plans and strategies for new clients, and purchasing.
- Assisted top real estate leaders, locating new properties on the market to purchase.
- Managed clientele accounts.
- Cold calling, and marketing through postcards.
- Negotiated prices, and business transactions.
- Managed additional subcompanies under Intella Investments (Air BNB)
- Supported contract negotiations and commercial discussions to protect business interests.
Branch Administrator
8 Months- Processed account paperwork, verified documentation, and maintained compliance with internal procedures.
- Ensured collection activities adhered to regulations.
- Responded to client inquiries, resolving routine issues and directing requests to appropriate team members.
- Debt collecting active auto accounts that were past due (30, 60, 90)
- Debt collecting active auto accounts that were past due. (30, 60, 90 days)
- Prepared title work.
- Manually worked customer applications for purchasing new vehicles and loans.
- Formed and structured deals with multiple automotive dealerships.
- Executed funding deals.
- Utilized empathetic communication.
- Monitored office supplies and cleanliness of office.
Education
Cosmetology - Nail Technician License
Associate of Arts - Business Administration
Skills
Building rapport.
Customer service
Phone etiquette
Time management.
Account management.
Communication
Customer engagement
Cash management
Telephone communication
Professional appearance.
Interests
Married to my best friend for 7 years
and mother to two little girls. Enjoy animals
growing plants
reading
cooking and family time.
Timeline
Antique Store Clerk
Antique Market Place
10.2025 - 02.2026Read More
Nail Technician Instructor
Surry Community College
11.2023 - 06.2024Read More
Business Director
Intella Investments
11.2021 - 10.2023Read More
Branch Administrator
Nicholas Financial
07.2019 - 03.2020Read More
Forsyth Technical Community College
Associate of Arts from Business Administration
Read More
Surry Community College
Cosmetology from Nail Technician License
Read More