STEVEN MOOTZ
Fargo,ND
Summary
Talented Process Technician bringing 14 years experience in production environments. Known for commitment to increasing production efficiency, reducing downtime and costs and maximizing plant efficiency to drive customer satisfaction. Quick-learning with excellent communication and leadership skills.
Overview
1
1
Certification
Work History
Process Technician I
American Crystal Sugar Company
2500 11th St N Moorhead, MN 56560
12 2011 - Current
- Monitor and adjust control points in the process of manufacturing sugar
- Completed process and maintenance courses with high marks.
- Enhanced production efficiency by optimizing process parameters and equipment settings.
- Improved product quality with strict adherence to standard operating procedures and quality control guidelines.
- Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
- Consistently met or exceeded production targets through diligent monitoring of processes and swift resolution of issues.
- Troubleshot technical issues, implementing solutions to maintain a smooth production process.
- Provided hands-on assistance during emergency situations such as equipment malfunctions or shutdowns while maintaining composure under pressure.
- Contributed to the development of standard operating procedures that improved consistency across shifts and reduced training time for new hires.
- Supported an environment of safety through thorough knowledge of regulations, best practices, and consistent communication with team members regarding safe work habits.
- Monitored all objectives and communicated with various teams regarding performance.
- Complied with safety rules and standards to maximize efficiencies while reducing accidents.
Owner
Self-employeed
Fargo, ND
08 2005 - 12 2011
- Painting subcontractor
- Dealt with customers, bidding of jobs, accounts payable, accounts receivable, and other aspects of running a small business.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Oil Change Technician
Luther Valley Ford
Fargo, ND
04 2002 - 09 2003
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Checked fluids, tires, brakes, and other systems as part of inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Greeted customers and answered questions about oil changes and other services.
- Suggested additional services to customers in order to meet upsell goals.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Completed preventative maintenance tasks in accordance with manufacturer guidelines, extending vehicle life spans and improving overall performance for clients'' benefit.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Identified additional revenue opportunities by thoroughly inspecting vehicles during oil changes, recommending necessary services or repairs based on findings.
- Enhanced customer trust and loyalty through clear communication of service recommendations and explanations of performed tasks.
- Enhanced customer satisfaction ratings by offering friendly, professional demeanor and readily addressing any questions or concerns raised during interactions.
Education
programming for 1 year -
Northwest Technical College
1999
High School Diploma -
West Fargo High School
1998
Skills
- Skills Summary
- Strong computer skills
- Fourteen years of experience in sugar manufacturing process
- Process Analysis
- Core production equipment repair
- Superior communication
- Manufacturing process controls
- Safety checking
- Operational analysis
- Troubleshooting skills
Additional Information
- Awards and Acknowledgements , Soldier of the Month Award
Accomplishments
- Completed Process Training in record time for the Moorhead Factory.
Certification
- Leadership Training - October 2023
- Certified CPR/First-aid - Current
- World Class Maintence Training - Feburary 2019
- MSET Training (120 hour class) - June 2013
- Beetend Managment Training - January 2020
- Sugarend Managment Training - Feburary 2020
- Hazmat Responder - Current
- Osha 10 Training - December 2021
- Fall Protection Training - July 2021
Timeline
Process Technician I
American Crystal Sugar Company
12 2011 - Current
Owner
Self-employeed
08 2005 - 12 2011
Oil Change Technician
Luther Valley Ford
04 2002 - 09 2003
programming for 1 year -
Northwest Technical College
High School Diploma -
West Fargo High School