Steven Morelli

• Developed strong relationships with the religious community's leaders, fostering partnerships that supported the growth and well-being of faith-based activities.
• Contributed regularly to various liturgical activities, social gatherings and prayer periods.
• Provided assistance to a local food bank, by transporting various grocery items.
• Assisted in performing basic maintenance and care of various areas around the community.
• Contributed to providing a welcoming and positive experience for visitors to the community.

• This period of time was spent in preparing to move out of state and in spending time with family before joining "The Fathers of Mercy", a Catholic religious community based near Auburn, Kentucky.

• Watched various cash vault facility areas from central location via CCTV feeds, obtaining maximum coverage of sensitive and high priority areas.
• Monitored and authorized access and egress of visitors and employees to guard against theft and maintain security of premises.
• Logged vehicles entering and leaving premises.
• Worked closely with fellow Security Officers to coordinate routine checks of cash vault personnel to prevent theft.
• Conducted foot patrols of various areas within cash vault to verify security of building and ensure proper security policies and procedures were being followed.

• Screened incoming personnel, patients, visitors and packages using metal detectors, hand-held wands and pat-down methods to protect building, assets and individuals.
• Inspected packages, bags and deliveries entering facility through vigilant and careful searches of contents.
• Monitored and authorized entrance and departure of visitors and employees to guard against various risks and threats and maintain security of premises.
• Responded quickly to incidents and assessed active situations for security concerns.
• Maintained situational awareness and proper safety-oriented mindset concerning the carrying of a firearm in a safety and security context.

• Ensured the safe operation of armored vehicles along assigned routes.
  
• Worked closely with fellow AST's to custom tailor routing according to conditions and locations.
• Worked closely with fellow AST's to ensure the safe and orderly loading and unloading of cash, to and from armored company vehicles.
• Kept vigilant and situationally-aware of surroundings, notifying fellow AST's of any and all suspicious or potentially dangerous individuals or activity.
• Quickly learned assigned routes and locations, as well the driving conditions specific to each, for future reference.
  

• Patrolled various premises to ensure safety of employees and visitors.
• Circulated among patrons and customers to keep abreast of any emergent security situations, including suspicious persons, suspicious and/or illegal activity and unusual situations.
• Maintained safety by quickly responding to alarms and investigating disturbances.
• Quickly and accurately reported all security incidents, accidents and medical emergencies to Law Enforcement and EMS.
• Enforced security regulations and calmly and promptly addressed all security-related issues of non-compliance, reporting all issues to supervisors.

• Temporarily provided transportation and various caretaker services on a full-time basis for elderly Grandfather.

• Patrolled and monitored premises in company vehicle and on foot.
• Examined doors, windows and gates to verify security.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct and maintain a safe environment.
• Investigated suspicious activities and persons to maintain security of premises.
• Leveraged verbal techniques to investigate suspicious activities and resolve concerns.

• Ensured all merchandise is properly stocked and displayed to promote overall Guest satisfaction.
• Answered Guests questions and offer assistance in various different ways to make for the best Guest experience possible.
• Worked closely to build relationships with Leaders and other Team Members in a cohesive "team dynamic" to promote a more effective and efficient environment for all.
• Maintained a vigilant eye for shoplifting and other suspicious activity and adapted to changing conditions.

• Provided transportation and various caretaker services for Grandfather.

• Engaged in training related to the safe operation of transit-style buses and the adherence to company policies and procedures.

(Points outlined pertain to responsibilities involved in driving as an Uber driver.)

• Strove to maintain effective communication with passengers while maintaining safety as first priority.
• Utilized knowledge of local area to adjust routing to destinations based on passenger requests.
• Maintained a calm, focused and safety-oriented demeanor in the midst of loud, unruly and distracting passengers.
• Adjusted to varying traffic conditions, while striving to maintain efficiency and safety for passengers at all times.
• Adapted to driving to new and unknown areas while learning how to navigate them for future reference.

• Operated a cash register to process cash, check and credit card transactions.
• Interacted with customers while simultaneously processing transactions accurately and efficiently.
• Maintained a positive "team dynamic" with fellow cashiers and managers alike.
• Problem-solved technical glitches and errors to strive to ensure transaction accuracy and promote customer satisfaction.

• Provided transportation and various caretaker services for Grandfather.

• Strove to ensure safe operation of buses above all and at all times under varying conditions.
• Learned and utilized various "10 - codes" to improve and streamline communication with Dispatch.
• Operated various types of buses for extended periods of time (up to 10 hours) under demanding conditions and at varying hours of the day and night.
• Strove to adhere to The Walt Disney Company's "Four Keys" for providing a great Guest experience, consisting of: Safety, Courtesy, Show and Efficiency.
• Strove to maintain an upbeat and positive "team dynamic" amongst fellow drivers and managers alike.

• Strove to ensure safe operation of buses above all and at all times.
• Catered to unruly passengers and mediated passenger disputes while simultaneously responding to the demands of safe bus operation.
• Maintained clear, concise and effective radio communication with Dispatch.
• Collected bus fares and assisted passengers utilizing wheelchairs and other mobility devices.
• Conducted thorough Pre-Trip Inspections of buses.

• Answered customers' questions and addressed problems and complaints in person and via phone.
• Offered exceptional customer service to differentiate and promote the company brand.
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
• Built and maintained effective relationships with peers and upper management.
• Operated a cash register to process cash, check and credit card transactions.

• Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
• Pleasantly greeted customers and provided prompt and courteous service.
• Helped customers complete purchases by moving heavy items and bagging purchases.
• Collected carts from parking lot and designated return locations.
• Recommended products to customers and engaged in positive conversation.

• Cabin Rental Maintenance/Renter Assistance.
• Performed various "handyman-related" tasks in and around cabins and addressed renter needs and concerns.
• Managed overall renter relations including promoting renter satisfaction and streamlining services delivery.
• Handled renter complaints personally to verify they were properly handled.
• Monitored common areas for cleanliness and safety.
• Maintained renter relations with regular renter visits and phone calls.