Steven Morgado
Johnston,RI
Summary
Experienced with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
18
18
years of professional experience
Work History
Regional Manager/Perishable Buyer
Seabra Foods
01.2015 - Current
- Designed and proposed innovative ideas aimed at boosting profitability.
- Background leading all aspects of operation (Merchandising, sales, safety, customer service, inventory, payroll, hiring, maintenance, and human resources)
- Cultivated employee motivation through effective team building and comprehensive training programs.
- Evaluated market trends and customer demands to develop targeted sales initiatives.
- Conducted regular assessments of KPIs across locations to maintain operational standards.
- Established and maintained operational standards for 6 locations.
- Developed and implemented training programs to improve employee performance and retention.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Store Manager
Lincoln Liquors
10.2012 - 01.2015
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Balancing of funds and accounts, and money management
- Promoted aggressively, focused on human relations and leadership
- Fostered connections with a wide range of people to enhance collaboration and communication.
- Established and maintained professional relationships with sales representatives to drive sales initiatives.
- Coordinated ordering and management of extensive inventory to ensure operational efficiency.
Cumberland Seafood Restaurant
11.2007 - 10.2012
- Management of money and daily purchases
- Provided exemplary customer service
- Multi-tasked in fast-paced environment
- Trained and mentored new employees, provided written instructional materials
Education
Bachelor of Arts - Psychology
University of Rhode Island
Kingston, RISkills
- Ability to manage in a fast-paced environment
- Excellent communication skills and customer service skills
- Team and Operation Management
- Fluent in Portuguese both oral and written, native speaker Moderate proficiency in Spanish both oral and written
- Proficient in MS Word, Excel and other data entry software
- Staff training and development
- Staff management
- New business development
- Human resources management
- Operations management
- Performance management
Languages
Spanish
Professional Working
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Regional Manager/Perishable Buyer
Seabra Foods
01.2015 - Current
Store Manager
Lincoln Liquors
10.2012 - 01.2015
Cumberland Seafood Restaurant
11.2007 - 10.2012
Bachelor of Arts - Psychology
University of Rhode Island