Microsoft Office
Steven Morgan
Human & Social Services Specialist
Dallas,TX
Summary
A graduate from the Indiana University Hamilton Lugar School of Global and International Studies. Seeking a challenging position in need of hard work ethic and a unique set of skills. Passions lie in inspiring folx to reach their fullest potential. Trained in providing crisis intervention services in addition to routine care and support. Conducts assessments, sets goals and improves client quality of life with hands-on assistance.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Home Based Family Caseworker & Field Staff Trainer
Ireland Home Based Services
Bloomington, Indiana
03.2020 - Current
- Organized clinical documentation, treatment plans, and referrals for over 200 families.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Coordinated program referrals for community-based resources.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Customer Service Representative
O’Charleys
Bloomington, Indiana
09.2017 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
Residential Advisor
Julian Krinsky Camps & Programs
Philadelphia, Pennsylvania
06.2016 - 07.2018
- Guided groups of 200+ students to integrate into both academic and social communities on campus.
- Supported personal needs of residents dealing with diverse conditions.
- Facilitated weekly floor meetings to discuss concerns, review complaints and convey information about policy changes.
Education
Bachelor of Arts - International Studies
Indiana University Bloomington
Bloomington, IN 08.2015 - 12.2019
Skills
Case management
Solution-based interventions
French speaking and writing
Confidential case documentation
Goal Setting
Software
Casewind
Adobe
POS
Certification
Provider Of Solution Based Casework
Timeline
Provider Of Solution Based Casework
12-2020
Home Based Family Caseworker & Field Staff Trainer
Ireland Home Based Services
03.2020 - Current
Customer Service Representative
O’Charleys
09.2017 - 03.2020
Residential Advisor
Julian Krinsky Camps & Programs
06.2016 - 07.2018
Bachelor of Arts - International Studies
Indiana University Bloomington
08.2015 - 12.2019