P’Anna Young
Anna,TX
Summary
Achieved recognition for delivering exceptional client service that enhanced satisfaction. Developed new employee training programs to improve team performance and cohesion.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Family Based Safety Services Caseworker IV
Department Of Family And Protective Services
12.2020 - Current
- Engaged with children and families that endure abuse or neglect
- Engage families with community resources to strengthen the family bond, ensure child safety and keep the family together.
- Assessed and collaborated with different state departments to provide beneficial services to clients in need.
- Maintaining a high caseload while meeting weekly quota of closing cases.
- Experience with court cases, court reports and affidavits.
- Intensive Traveling
- Attend trainings, workshops and monthly meetings.
Investigator
Department Of Family And Protective Services
02.2017 - Current
- Engaged with children and families that endure abuse or neglect
- Assessed and collaborated with different state departments to provide beneficial services to clients in need.
- Maintaining a high caseload while meeting weekly quota of closing cases.
- Intensive Traveling
- Attend trainings, workshops and monthly meetings.
Residential Counselor
Crossroads Treatment Center
10.2015 - 06.2016
- Supervise 6 SED clients in homelike Level 12 facility.
- The goal is to help each client with their personal focus areas to transition to a permanent placement.
Education
BA - Sociology
Sacramento State University
AS - Sociology
Los Medanos College
Skills
- Case management
- Risk assessment
- Community resource coordination
- Crisis intervention
- Behavioral analysis
- Program development
- Progress tracking
- Conflict resolution
- Empathy and compassion
- Case information confidentiality
- Records management
- Client engagement
- Proficient in Software
Certification
- CPR
- May 2018
Assessments
- Teamwork: Interpersonal Skills — Highly Proficient
- November 2020
- Responding to challenging team situations at work
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- As a focused professional with proven success in fastpaced environments in the areas that concerns children, counseling, psychological character building, life skills, and education.
- Experience in mentoring teens in Individual/group settings.
- Repeatedly appointed to leadership positions by demonstrating exceptional management, teamwork, creativity, communication, and curriculum/presentation development skills.
- Articulate and engage with a proven ability to manage multiple priorities within strict deadlines.
Timeline
Family Based Safety Services Caseworker IV
Department Of Family And Protective Services
12.2020 - Current
Investigator
Department Of Family And Protective Services
02.2017 - Current
Residential Counselor
Crossroads Treatment Center
10.2015 - 06.2016
BA - Sociology
Sacramento State University
AS - Sociology
Los Medanos College