Ashley Bennetsen
Shiner
Summary
Professional and dependable individual with experience in customer service, leadership, and teamwork across fast-paced environments. Ability to communicate effectively, resolve problems efficiently, and support team goals while maintaining a positive and customer-focused approach. Skilled in multitasking, adapting to change, and providing reliable support to both customers and coworkers, with a strong commitment to professionalism and quality service.
Overview
7
7
years of professional experience
Work History
Family Based Safety Services Worker
Texas Department of Family and Protective Services
02.2025 - 11.2025
- Assisted families in identifying and reducing risk factors to promote child safety and well-being at home. Conducted home visits to evaluate child safety and family needs. Developed and monitored personalized service plans while coordinating access to counseling, parenting education, substance abuse treatment, and community resources.
Texas Works Advisor I
Texas Health and Human Services
01.2024 - 01.2025
- Oversaw eligibility determination and case management for public assistance programs such as SNAP, TANF, and Medicaid. Led client interviews and application reviews, ensuring accurate verification of information in line with regulatory standards. Communicated program requirements and client rights effectively, fostering a respectful and culturally sensitive environment. Managed confidential case records and upheld productivity standards while collaborating with internal and community partners to enhance service delivery.
Emergency Room Clerk
Gonzales Healthcare Systems
04.2021 - 08.2022
- Oversaw front-line administrative functions to enhance patient flow and maintain accurate recordkeeping in a fast-paced emergency department. Directed patient registration processes, including verification of identification and insurance information. Managed electronic medical records updates while ensuring strict adherence to HIPAA regulations. Facilitated communication between patients, families, and clinical staff, addressing inquiries with professionalism and empathy. Collaborated with nursing and medical teams to prioritize urgent cases and streamlined documentation processes to support overall departmental efficiency.
Assistant Store Manager
Family Dollar
01.2019 - 03.2020
- Supported daily store operations to maintain a clean, safe, and customer-focused environment. Assisted in supervising and training team members while helping with scheduling and payroll. Aided in managing inventory by receiving shipments, stocking merchandise, and conducting price changes.
Education
Psychology
University of Houston - Victoria
Victoria, Texas12.2024
Skills
- Customer service
- Communication skills
- Leadership
- Microsoft excel
- Computer literacy
- Documentation review
- Microsoft word
- Telephone etiquette
- Call Center
- Case management
- Fast Learner
- Excellent attention to Detail
- Dependable
- Data Management
Timeline
Family Based Safety Services Worker
Texas Department of Family and Protective Services
02.2025 - 11.2025
Texas Works Advisor I
Texas Health and Human Services
01.2024 - 01.2025
Emergency Room Clerk
Gonzales Healthcare Systems
04.2021 - 08.2022
Assistant Store Manager
Family Dollar
01.2019 - 03.2020
Psychology
University of Houston - Victoria