Steven Neidhardt
Port Saint Lucie
Summary
Dependable Leader with extensive experience in enhancing operational efficiency and creating thriving team environments. Skilled in developing training programs and service strategies that drive significant profit growth and improve customer relationships.
Overview
18
18
years of professional experience
Work History
Service Director
Sunrise Ford
Fort Pierce
12.2021 - Current
- Service Gross Profit growth of 400% realized in 4 years.
- Sustained above group average in customer satisfaction consistently.
- Implemented procedures to streamline workflow processes throughout the shop environment.
- Analyzed service department performance metrics to identify areas for improvement.
- Created training programs for staff to enhance service delivery skills.
- Recruited to revitalize underperforming store by establishing effective processes and procedures.
- Assisted with recruitment efforts by interviewing potential candidates for available positions.
Serivce Director
Wallace Lincoln of Fort Pierce
Fort Pierce
04.2014 - 11.2021
- Directed service operations to enhance customer satisfaction and efficiency at a Luxury experience level.
- Oversaw daily service activities ensuring adherence to company policies.
- Developed and implemented service strategies to meet the luxury client needs effectively.
- Established relationships with vendors to enhance service offerings and resources.
- Organized workshops and seminars for employees aimed at enhancing their understanding of best practices in providing excellent customer experience.
- Service Net profit grew from $10,000/mo to $90,000/mo during tenure.
Assistant Service Manager/ Quicklane Service Manag
Advantage Ford Of Stuart
Stuart
08.2008 - 04.2014
- Develop a new branch of the industry and create a path to success.
- Work closely with manufacturer to meet expectations.
- Staff and train employees to deliver a new kind of dealership experience.c
- Staff and train employees to deliver a new kind of dealership experience.
- Became one of the top grossing QuickLane facilities in the country.
Education
Business Administration
Valdosta State University
Valdosta, GASkills
- Customer relationship management
- Process optimization
- Establishing and maintaining a positive cohesive culture
- Employee training
- Service strategy development
- Operational efficiency
- Creating environments for Employees to flourish
Custom Section 1
- Build
- Support
- Grow
Timeline
Service Director
Sunrise Ford
12.2021 - Current
Serivce Director
Wallace Lincoln of Fort Pierce
04.2014 - 11.2021
Assistant Service Manager/ Quicklane Service Manag
Advantage Ford Of Stuart
08.2008 - 04.2014
Business Administration
Valdosta State University