Steven J. Noto
Setauket,NY
Summary
Personable and dedicated Customer Service Representative with extensive experience in the equipment rental industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, communication, and product knowledge. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Sales Representative
Genetco Inc.
Ronkonkoma, NY
05.2021 - Current
- Cold-called leads and closed large number of new sales over several months.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding customer relationships.
- Maintained monthly sales valued at $75k-$100k
- Expanded customer base through persistent calling and opening new accounts.
- Documented customer interactions with detail oriented notations.
- Increased new and existing customer sales promoting 8,000+ products
Customer Service Representative
Sunbelt Rentals Aerial Work Platform
Islip, NY
04.2017 - 04.2021
- Extensive product knowledge of small tools
- Increase rental revenue by $500,000 in 1 year during pandemic
- Consistently sold $5,000 in product merchandise monthly
- Established large network of return customers
- Performed demonstrations on operating equipment
- Certification for forklift operation
- Certification for aerial work platforms
Rental Agent
Pride Equipment Corp
Islip, NY
02.2006 - 04.2017
- Exceptionally fluent in computer programs and applications.
- Answered calls addressing customer inquiries, solving problems, assisting outside sales representatives, processing orders, and collecting payments.
- Greeted customers entering showroom to assist in there inquiries, educate on products and product functions, and providing positive experience.
- Communicated with vendors regarding back order availability, inventory, and special orders.
- Successfully acquired many new customers generating new business and new leads for outside sales representatives.
- Provided elevated customer experience to generate loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of new equipment and customer needs.
- Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems.
- Developed reputation as efficient service provider with high levels of accuracy.
- Investigated and resolved customer complaints in timely and empathetic manner.
- Processed as many as over 100 rental bookings week regularly.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Built long-term customer relationships.
- Asked open-ended questions to assess customer needs.
- Recommended alternative items if product was out of stock.
Education
Regents High School Diploma - undefined
Rocky Point Junior Senior High School
Rocky Point, NY2005
Skills
- MS Windows proficient
- Client relations
- Communication
- Organization
- Teamwork
- Multi-Tasking
- Dependability
- Leadership
- Positivity
- Patience
- Detail oriented
hobbies
- Ice Hockey
- Fitness
- Skiing
- Nature
- Cars & trucks
- Books
Timeline
Sales Representative
Genetco Inc.
05.2021 - Current
Customer Service Representative
Sunbelt Rentals Aerial Work Platform
04.2017 - 04.2021
Rental Agent
Pride Equipment Corp
02.2006 - 04.2017
Regents High School Diploma - undefined
Rocky Point Junior Senior High School
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