SHAWNA ALLEN
LEWISBURG,OH
Summary
Highly motivated sales associate with extensive customer service and sales experience. Motivated customer service specialist with over [5] years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
11
11
years of professional experience
Work History
Sales Representative
Pratt Industries
Lewisburg, OH
08.2019 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Representative
Pratt Industries
LEWISBURG, OH
06.2014 - 08.2019
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Boosted sales revenue by skillfully promoting diverse options.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Associates of Applied Business - Business Management
Edison Community College
Piqua, OH08.2023
High School Diploma - General
Arcanum High School
Arcanum, Ohio1998
Skills
- Creative problem solver
- Negotiation skills
- Exceptional communication skills
- Needs assessments
- MS Windows proficient
- Strong client relation
- Creative problem solver
- Customer service
- Policies
- Pricing
- Processes
- Knowledge of store
- Safety
- Sales
- Telephone
- Warehousing functions
- Data entry
Timeline
Sales Representative
Pratt Industries
08.2019 - Current
Customer Service Representative
Pratt Industries
06.2014 - 08.2019
High School Diploma - General
Arcanum High School
Associates of Applied Business - Business Management
Edison Community College