SHAWNA ALLEN
LEWISBURG,OH
Summary
Highly motivated sales associate with extensive customer service and sales experience. Motivated customer service specialist with over [5] years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
11
11
years of professional experience
Work History
Sales Representative
Pratt Industries
08.2019 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Representative
Pratt Industries
06.2014 - 08.2019
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Boosted sales revenue by skillfully promoting diverse options.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Associates of Applied Business - Business Management
Edison Community College
Piqua, OH08.2023
High School Diploma - General
Arcanum High School
Arcanum, Ohio1998
Skills
- Creative problem solver
- Negotiation skills
- Exceptional communication skills
- Needs assessments
- MS Windows proficient
- Strong client relation
- Creative problem solver
- Customer service
- Policies
- Pricing
- Processes
- Knowledge of store
- Safety
- Sales
- Telephone
- Warehousing functions
- Data entry
Timeline
Sales Representative
Pratt Industries
08.2019 - Current
Customer Service Representative
Pratt Industries
06.2014 - 08.2019
High School Diploma - General
Arcanum High School
Associates of Applied Business - Business Management
Edison Community College