Steven Olmscheid

• Track truck and trailer movements,notified customers of status or potential delays.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Planned and supervised shipments to end-user and scheduled daily and weekly routes.
• Processed and entered customer orders into database and provided proactive customer service for accounts.
• Monitored and reported on transportation costs and properly filed shipping documents.
• Generated documentation and information required for customer shipments.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning invoices and shipments,.
• Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
• Maintained damaged trailer claims, work with outside vendors and customers for repairs of new trailers damaged in transit.

In charge of a team of nine employees, mechanics, shop helpers, and truck drivers.

Maintained over 300 pieces of equipment, including CAT skid loaders, welders, semi trucks and trailers, foreman trucks, service trucks, executive vehicles, pit trucks.

Ordered parts on CAT website, scheduled repairs and maintenance in house and with outside vendors, Dispatched heavy haul drivers on equipment moves.

Dispatched 35 drivers, and in charge of daily operations.

• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Assisted in recruiting, hiring and training of team members.
• Promoted positive customer experience through day-to-day supervision and management