Steven O'Neal
Retail management and support
Santa Rosa,CA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
17
17
years of professional experience
Work History
Owner/Manager
Tanyanyas Hill House Pet Sanctuary
San Fernando, Cebu, Philippines
04.2014 - 12.2021
- Cared for over 50 rescued/abused animals by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.
- Provided humane care of domestic and wild animals.
- Bathed animals and performed related animal grooming and care in preparation for adoption events.
- Assessed animal behavior to create online and paper profiles for potential adopters.
- Conducted adoption events to place shelter and foster animals into permanent homes.
- Observed and monitored over 50 animals for signs of illness or injury.
- Kept cages, kennels, play yards and grooming areas neat and clean.
Retail Store Manager
Harbor Freight Tools USA
Vallejo, CA
02.2003 - 08.2012
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
Associate of Arts - Information Technology
Empire College
Santa Rosa, CA04.2003
Skills
- Administrative Management
- Training Management
- Human Resources Oversight
- Team Leadership
- Financial Statement Review
- Finance and Accounting Oversight
- Records Organization and Management
- Sales Promotion
- Staff Scheduling
Timeline
Owner/Manager
Tanyanyas Hill House Pet Sanctuary
04.2014 - 12.2021
Retail Store Manager
Harbor Freight Tools USA
02.2003 - 08.2012
Associate of Arts - Information Technology
Empire College
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