Tanya Weir
Princeton
Summary
I have been an owner of a hair/tanning/nail salon since 2009. I have many qualifications when it comes to costumer service, leadership, owning/running a successful business, financial responsibility, office work, and continuing safety/health reliabilities. I'm dedicated hard working and I'm looking for a change of pace in life along with a challenge. I love all new challenges in life and I look forward to starting a new chapter and challenge in my life.
Overview
20
20
years of professional experience
Work History
Owner/manager
Self-employeed
Princeton
04.2009 - Current
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Handled staff development, budgeting and supply ordering.
- Resolved guest complaints.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Monitored and tracked salon product contracts and deliveries.
- Handled guest complaints, maintaining positive dining experience for restaurant patrons.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Supervised banking procedures, cash flow and accounting processes.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Consulted with customers to understand needs and recommend professional [Type] services.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- Promoted client retention through high-quality service and follow through.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Addressed customer problems quickly and according to service standards.
Hair Salon Manager
Personal Best Nutrition
Princeton
11.2005 - 04.2009
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Scheduled employees and oversaw customer appointment calendar.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- During tenure, hired, developed and managed more than [Number] staff.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Promoted client retention through high-quality service and follow through.
- Consistently recognized by management for providing superior customer service.
- Scheduled employees and made sure all shifts had adequate coverage.
- Addressed customer problems quickly and according to service standards.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Handled guest complaints, maintaining positive dining experience for restaurant patrons.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Handled staff development, budgeting and supply ordering.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Monitored and tracked salon product contracts and deliveries.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Supervised banking procedures, cash flow and accounting processes.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Resolved guest complaints.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
Education
High School Diploma -
Princeton High School
Princeton, WI05.2001
Skills
- Marketing Tactics
- Labor Relations
- Finance and Accounting Oversight
- Mathematical Calculation and Reasoning
- Policy Development and Enforcement
- Cost Reduction
- Goal Setting
- Assignment Delegation
- Administrative Management
- Business Leadership
- Hiring and Onboarding
- Quality Assurance
- Sales Tracking
- Recruitment and Hiring
- Staff Development
- Employee Motivation
- Management Team Building
- Budget Control
- Decision Making
- Focus and Follow-Through
- Performance Evaluation and Monitoring
- Originality and Creativity
- Sales Promotion
- Customer Service Management
- Performance Assessment
- Process Improvements
- Operations Oversight
- Financial Statement Review
- Human Resources Oversight
- Problem Anticipation and Resolution
- Team Leadership
- Staff Scheduling
- Training Management
- Records Organization and Management
Timeline
Owner/manager
Self-employeed
04.2009 - Current
Hair Salon Manager
Personal Best Nutrition
11.2005 - 04.2009
High School Diploma -
Princeton High School