Steven Ortega
Freeport
Summary
7+ years of diverse retail experience, excelling in customer service, CRM management, and sales. Proficient in promoting credit cards, managing commercial accounts, and collaborating with departments to enhance customer satisfaction. Fluent in English and Spanish, with strong communication and teamwork skills, ready to leverage expertise for continued success.
Overview
9
9
years of professional experience
Work History
Flooring Sales Associate
The Home Depot Inc
Freeport
11.2024 - Current
- Guided customers in selecting flooring and understanding installation processes.
- Ensured department's compliance with safety every morning like Store Safety Check List.
- Maintained organized department and replenished inventory consistently.
- Handled equipment to unload merchandise pallets.
- Assisted in inventory management tasks, conducting regular stock checks and placing orders as needed for optimal product availability.
- Scheduled customer appointments for flooring and blinds installation.
- Working with the team and supervisor on how we can impact sales and drive customer service.
- Meeting with supervisor weekly to talk about product availability and their sales.
Millwork Specialist, Pro Desk Sales Specialist, and Paint Sales Associate
Lowe's Home Improvement
Hicksville
08.2022 - 03.2024
- Met and exceeded monthly sales targets and credit card applications, enhancing overall store performance.
- Utilized CRM tools to engage business owners, increasing product sales and customer satisfaction.
- Supported commercial customers in account management, ensuring seamless transactions and repeat business.
- Promoted credit card options to homeowners and businesses, driving adoption and boosting store revenue.
- Collaborated across departments to provide accurate information, improving customer experience and retention.
- Working with store installers on passing information and providing the best customer service experience
- Reviewed blueprints to determine project requirements and materials needed.
- Not only driving sales and providing customer service but also replenishing merchandise throughout the day.
- Keeping the department well cleaned and organized and performing closing tasks to ensure the department is ready for the next day.
Cashier, Sales Floor Associate, and Backroom Associate
T.J Maxx
07.2016 - 10.2022
- Handled transactions and returns efficiently, ensuring customer satisfaction and smooth operations.
- Organized and cleaned aisles daily, maintaining a welcoming shopping environment.
- Processed new merchandise in the backroom, ensuring timely availability for customers.
Cashier, Pro Sales Associate, and Millwork Associate
The Home Depot
03.2018 - 08.2022
- Processed transactions and returns efficiently, enhancing customer satisfaction.
- Managed self-checkout registers, ensuring smooth customer service.
- Handled business payments in person and over the phone, streamlining operations.
- Contacted businesses daily to assess material needs, improving order accuracy.
- Placed and pulled construction material orders, supporting project timelines.
- Maintained clean and organized aisles, enhancing store presentation.
- Collaborated on custom door and window orders, meeting client specifications.
Intelligence Analyst Intern
Nassau County Police Department
02.2022 - 05.2022
- Maintained accurate crime and infrastructure records, aiding strategic decision-making by police.
- Collaborated with Premier One to review and collect critical case report data for analysis.
- Compiled demographic and incident data into a comprehensive database for police commissioner use.
- Ensured data accuracy and availability, supporting public communication and operational tactics.
Special Police Officer
Long Beach Police Department
05.2020 - 01.2021
- Patrolled beach and boardwalk daily, ensuring public safety and compliance with ordinances.
- Issued citations for ordinance violations, improving community adherence to local laws.
- Collaborated with Traffic Division to enforce traffic laws, reducing incidents of double parking and expired registrations.
- Executed cross guard duties during school year, enhancing student safety.
- Managed front desk at City Hall, overseeing visitor tracking and temperature checks during COVID-19.
Education
Some College (No Degree) - Criminal Justice And Legal Studies
St. John's University
Jamaica, NYBachelor of Science - Criminal Justice and Legal Studies
Molloy College
Rockville Centre, NYSkills
- Customer Service
- Teamwork
- Communication
- Open Mindedness
- Microsoft
- Excel
- Word
- Spanish
- Leadership
- CRM Management
- Order Fulfillment
- Customer Relationship Building
- Transaction Processing
- Client Communication
- Project Coordination
- Social media management
Timeline
Flooring Sales Associate
The Home Depot Inc
11.2024 - Current
Millwork Specialist, Pro Desk Sales Specialist, and Paint Sales Associate
Lowe's Home Improvement
08.2022 - 03.2024
Intelligence Analyst Intern
Nassau County Police Department
02.2022 - 05.2022
Special Police Officer
Long Beach Police Department
05.2020 - 01.2021
Cashier, Pro Sales Associate, and Millwork Associate
The Home Depot
03.2018 - 08.2022
Cashier, Sales Floor Associate, and Backroom Associate
T.J Maxx
07.2016 - 10.2022
Some College (No Degree) - Criminal Justice And Legal Studies
St. John's University
Bachelor of Science - Criminal Justice and Legal Studies
Molloy College
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